Frequently asked questions
Tickets
If you have chosen the "contrôle" collection method, we invite you to collect your tickets from the general information desk of the Opéra Garnier located on the right as you enter and from counter n°2 at the Opéra Bastille, using your order number and as of 45 minutes before the beginning of the performance.
If your performance is scheduled in another theatre, we invite you to collect your tickets as of 45 minutes before the start of the performance.
If you have chosen to have your tickets sent by post, they will be dispatched within 3 working days of your order (excluding subscriptions). If you have not received your tickets three days before the performance, please send an email to resa.internet@operadeparis.fr.
You must first have Acrobat Reader installed. You can print your tickets from your personal account on operadeparis.fr by clicking “Log in” and then going to the “My Orders” section.
If you are still unable to print them, please send an email to resa.internet@operadeparis.fr.
If your tickets are to be collected from the information desk, they are only available on the day of the performance, as of 45 minutes before the start of the performance: at counter n°2 at the Opéra Bastille or at the general information desk in the Palais Garnier (located in the theatres' foyers).
No. Only programme vouchers need to be printed. If you have chosen to download your tickets onto your Smartphone, you do not need to print them. Simply present your e-ticket for inspection at the entrance to the theatre.
No. However, tickets are not nominative.
Seating
Even-numbered seats are located stage-left (2, 4, 6, 8... i.e. on the right when looking at the stage) and odd-numbered seats stage-right (1, 3, 5, 7...). Thus seats 2, 4, 6, 8... follow each other in the same row. At the Opéra Bastille, they meet in the centre at seats 1 and 2.
At the Opéra Bastille, the dancers' feet are only visible from the 5th row of the Parterre.
Good deals
6th category seats at the Palais Garnier (€10 seats with highly limited visibility) are sold on the day of the performance, only at the Palais Garnier box office, with a limit of 2 seats per person.
9th category seats at the Opéra Bastille and 5th category seats at the Palais Garnier (reduced visibility) are generally sold at the Opéra Bastille and Palais Garnier box offices, according to the booking opening calendar.
All young people under 28, spectators over 65 and jobseekers (documentary proof required) benefit from a preferential rate on last-minute tickets still available at the Palais Garnier and Opéra Bastille box offices, at the latest 30 minutes before curtain up.
For young people under 28, jobseekers and non-taxable spectators over 65:
- €35 for an opera ticket.
- €25 for ballet and concert/recital tickets.
- €10 for a Sunday chamber music concert.
For spectators over 65 years of age:
- €70 for an opera ticket.
- €40 for ballet and concert/recital tickets.
- €15 for a Sunday chamber music concert.
Excluding young audience pre-openings and special evenings.
Pass' Jeunes holders have priority purchase for these tickets as do spectators who enjoy no discount.
Personal space and credit account
The credit balance is a special reserve account in your personal space, into which the Paris Opera may deposit an amount owed to you (sale of a ticket on the Exchange, cancellation of a performance...). This balance can be used for any online purchase or transferred to your bank account by entering your bank details (BIC and IBAN) in your personal space.
Your personal space is accessible from our website operadeparis.fr using your usual login and password.
It will allow you, among other things, to consult your personal offers, to book your performance tickets and to download or print your tickets.
We suggest that you use the Mozilla Firefox or Chrome browsers for optimal use of our website. If you have lost or forgotten your password, please click on forgotten password on the login page. You can contact the Spectator Service in case of problems: resa.internet@operadeparis.fr.
Do not hesitate to update the application on your smartphone or to delete the browsing history on your computer if you encounter difficulties.
Gift and other vouchers
If you have a paperless voucher, you must download it before you can use it. The voucher code is printed on the ticket.
You can book at the box office, by telephone on 08 92 89 90 90 (€0.35 incl. tax/min. from a landline, Monday to Saturday from 9am to 7pm, except public holidays) or on the internet by quoting your gift voucher code at the "Summary" stage of your order.
Vouchers cannot be returned or exchanged and cannot be extended.
Cancellation and exchange insurance
The list of events covered by the cancellation insurance is set out in Article 5 of the General Terms and Conditions of Sale.
Covered events include, among others: serious accidents or illnesses, the death of a close relative, the birth of a child or grandchild, public transport strikes, and vehicle immobilization.
Please note that booking errors or reservation changes are not covered by the cancellation insurance.
For a fee of €10 per seat, you can exchange tickets for another date of the same production (subject to availability) up to 48 hours before the performance date (5 working days for groups). Details on 08 92 89 90 90 (€0.35 incl. tax/min. from a fixed line, excluding operator charges) or on + 33 1 71 25 24 23 from abroad, Monday to Saturday from 9am to 7pm.
Subscribers can exchange tickets free of charge for another date of the same production up to 48 working hours before the date of the performance or for another production up to one month before the date of the performance being exchanged, subject to availability (a fee of €10 per seat is charged for exchanges made between one month and 48 hours before the date of the performance).
Ticket exchange
The official Paris Opera Ticket Exchange is a service that allows you to sell certain tickets to other spectators in complete confidence and security.
Tickets purchased on the Ticket Exchange cannot be re-sold afterwards.
To consult the available tickets, go to the Ticket Exchange accessible here.
If you wish to resell your ticket, you must use your usual login and password and then go to the ticket list, also accessible here.
Tickets can be collected from your personal space on operadeparis.fr, under the heading "My tickets". They are available in a format suitable for printing on paper and in a version designed for your mobile phone screen.
Yes, however, the subscriber who paid for the tickets resold will be credited with the amount of the sale.
No. Customers of the Paris Opera's commercial partners (ticketing agencies, distributors, TOs) cannot re-sell their tickets on the Exchange.
No. Members of a group (CSE, association, group of friends, school groups) must contact the holder of the initial order (the group representative) if they wish to put their ticket(s) on sale. Only the person who placed the order will be credited with the sale.
Gift vouchers, programme vouchers, performance gift packs, Pass' Jeunes, Pass' Académie, Pass' Duo, Pass' Famille and all tickets requiring proof of age (young people under-28 rate, disabled person's rate, under-40s' rate, etc.) cannot be put on sale on the official ticket exchange.
Tickets purchased on the Ticket Exchange cannot be re-sold.
The proceeds of the sale will be credited to the credit card used for the online purchase. In all other cases (payment at box offices, by cheque, etc.), the sale proceeds are paid into the seller's credit balance, which is available in the seller's personal space on operadeparis.fr, under the heading "My available credit". This balance can be used for any online purchase or credited to the seller's bank account by entering the bank details (BIC and IBAN) in the personal area.
At the time of purchase, the Paris Opera handles the entire transaction, including the transfer of tickets to the new buyer. A fee of 7.5% of the initial ticket price is then retained for the buyer.
At the time of the sale, the Paris Opera handles the entire transaction, including issuing the tickets to the new purchaser.
A fee of 2.5% of the ticket sale price is therefore deducted.
The sale of tickets can be cancelled at any time (if the purchase has not been made in the meantime) in your personal space, under "My tickets".
The sales price of the ticket is freely determined by the seller and must not exceed the initial value. A purchase and sale fee is applied, which means that a ticket cannot be bought at no cost.
You can contact the Spectator Service by email: resa.internet@operadeparis.fr.
Subscription
A subscription allows you to book at least four performances for a season (from September to July) at the same time, choosing from the productions presented at the Palais Garnier and the Opéra Bastille, as well as concerts held at the Philharmonie de Paris, for one or more people.
The Young Subscription is the only subscription package that includes three performances, selected from the season’s operas and ballets (with several dates available for each performance). It is open to anyone under the age of 28.
Subscribers have priority booking and can subscribe as soon as the season is launched on operadeparis.fr, by mail or at the box office by appointment.
As a subscriber, you can book for all the season's productions regardless of the booking calendar (subscriber bypass).
As a subscriber, you can exchange your tickets free of charge for another date of the same production up to 48 working hours before the date of the performance or for another production up to one month before the date of the exchanged performance and according to availability (a fee of €10 per seat is charged for exchanges made between one month and 48 hours before the date of performance).
Groups
You are considered a group when purchasing a minimum of 10 tickets for the same performance and within the same seating category.
You also qualify for group status if you are a member of a Works Council (CSE) booking tickets for your employees, or if you are a tourism professional.
You must first submit a group account request directly through the website.
Once your request has been approved by our team, you can make bookings online (by logging in with your group account) or by email at groupes@operadeparis.fr.
You may place reservations on hold for a minimum of 10 tickets per performance and seating category.
You may also purchase tickets directly.
In addition, you have the option of booking a subscription package.
Yes. Discounts are available for subscription packages and ticket options, subject to certain conditions.
The Association for the Promotion of the Paris Opera (AROP) can assist you in organizing your corporate hospitality and public relations events.
People with disabilities
The Paris Opera provides access to its two theatres for those with reduced mobility and for blind and visually impaired persons: Find out more.
You can contact the Spectator Service on 01 40 01 18 50 from Monday to Friday from 9am to 1pm and from 2pm to 5pm, or by email at accessibilite@operadeparis.fr.
To ensure access to designated seating areas for patrons with reduced mobility, please make your reservation at least 8 days before the performance.
Upon presentation of a disability card indicating an 80% disability rating, or a CMI card marked “Disability” (“Invalidité”), a 50% discount on the full ticket price (excluding Young Previews) will be granted to both the person with a disability and their companion.
Young audiences
The Pass' Jeunes: sold in limited quantities at the beginning of the season for €20 and specially designed for the under-28s, it allows them, among other advantages, to benefit from preferential rates on a selection of performances at the Paris Opera and the Comédie-Française.
Young people's subscriptions: reserved for the under-28s, these attractive packages combine performances in 4th category seats at the Palais Garnier and 8th category seats at the Opéra Bastille.
Last minute rates: All young people under 28 years of age benefit from a preferential rate on last minute tickets still available at the Paris Opera box office, at the latest 30 minutes before the curtain rises (€35 for operas and for ballets and recitals, €25 for symphony concerts and recitals, €10 for Sunday chamber music concerts). Holders of the Pass' Jeunes have priority purchase for these tickets.
Young Audience Pre-Openings: young people under 28 have the opportunity to attend pre-opening performances of a selection of new productions and creations at the preferential rate of €10.
Locations and hours
Check the time and place of your performance.
Palais Garnier: Place de l'Opéra, 75009 Paris
Metro: Opéra (lines 3, 7 and 8), Chaussée d'Antin (lines 7 and 9) Madeleine (lines 8 and 14), Auber (RER A)
Bus: 20, 21, 22, 27, 29, 42, 52, 66, 68, 81, 95
Parking: Q-Park Edouard VII - Rue Bruno Coquatrix, 75009 Paris (opposite 23 Rue de Caumartin)
or Q-Park Meyerbeer - 4 rue de la Chaussée d'Antin, 75009 Paris
Reserve your space in this car park
Opéra Bastille: Place de la Bastille, 75012 Paris
Metro: Bastille lines 1, 5 and 8, RER Gare de Lyon
Bus: 20, 29, 65, 69, 76, 86, 87, 91
Parking : Q-Park Opéra Bastille - 34 rue de Lyon 75012 Paris
Check the venue (Palais Garnier, Opéra Bastille or partner theatre) and the performance time. It is recommended that you arrive 45 minutes before the start of the performance, as bag checks and health pass checks can increase the time taken to enter the auditorium. Certain performances are preceded by mini-concerts or lectures: please refer to the page presenting the performance (internet, brochure). The doors and gates of the theatres close 15 minutes after the start of the performance. Entry will only be permitted during the intermission, if the performance includes one.
The auditorium doors are closed as soon as the curtain rises. The theatre doors close 15 minutes after the start of the performance and reopen at the interval if the performance includes one.
If you arrive within 15 minutes of the start of the performance, you will not be allowed to enter the auditorium and will be directed to the TV areas where you can watch the first part of the performance. You will be able to go to your seats during the interval if the performance includes one.
The running time of each performance, as well as the number of intermissions, is indicated in the description of each production on the Paris Opera website.
Services on site
You can leave your belongings in the cloakrooms located on various levels of both theatres (free of charge) during the performances. The cloakrooms are closed during visiting hours. Travel bags, suitcases, pushchairs, kick scooters and skateboards are not allowed on the premises.
At the Palais Garnier and the Opéra Bastille, bars offering drinks and light meals are available in the public areas three quarters of an hour before each performance and during the intervals. To avoid queuing during the interval, you can order directly from the bars as soon as you arrive in the theatre.
At the Palais Garnier, the CoCo restaurant is open during the day and in the evening with an à la carte menu, at lunchtime (12pm-3pm), dinner (7pm-11pm) and brunch at the weekend. Entrance on Place Jacques Rouché, on the right-hand side when looking at the façade). Reservations recommended on 01 42 68 86 80 or by e-mail: contact@coco-paris.com
It is forbidden to consume food and/or drink in the auditorium.
You can purchase your programme voucher at the same time as your tickets on the Opera's website or at our theatre box offices. You can redeem your voucher with the programme vendors on the day of the performance or as of the first performance of the production concerned.
You can also buy the programme on the spot when you come to the performance.
Other questions
Both the Palais Garnier and the Opéra Bastille are equipped with French and English surtitling systems.
Please note that surtitles are not visible from all seats. This information is provided during the online booking process or can be confirmed with a ticketing representative.
For lost and found items at the Opéra Bastille, contact 01 40 01 17 17 from Monday to Friday from 9am to 6pm.
For Palais Garnier lost property, contact 01 40 01 80 80 from Monday to Friday from 9am to 6pm.
There is no specific dress code; however, appropriate attire is required.
For gala evenings, gentlemen are encouraged to wear a dark suit, and ladies a dress.
It is forbidden to photograph, film or record all or part of the performance.
Do not hesitate to contact our advisors by phone at 08 92 89 90 90 (0,35 € TTC/min from a landline excluding possible operator charges) or + 33 1 71 25 24 23 from abroad from Monday to Saturday from 9am to 7pm, except public holidays, or by email at resa.internet@operadeparis.fr.
Children may attend performances in the main auditoriums of the Opéra Bastille and the Palais Garnier from the age of 5.
A ticket must be purchased for each child attending a performance. A reduced-rate ticket is available for those under 28 years old, but only for last-minute seats still available at the Paris Opera box offices, no later than 30 minutes before the start of the performance.
As some productions may not be suitable for young children, we recommend reviewing the content and running time of the performance before booking. Our advisors are also available to provide additional information.
The Young Audiences season, presented at the Bastille Amphitheatre, offers around sixty performances each year. Tickets are priced at €16 for adults and €5 for children under 13.
We invite you to consult the programme for more information.