Frequently asked questions
About POP
Paris Opera Play allows you to discover the magic of the Paris Opera from home, wherever you are in the world. By subscribing to POP, you have unlimited access to all the performances broadcast on the platform, including the season's live performances. POP also offers privileged access to the Paris Opera backstage through documentaries, interviews or masterclasses with the artists.
Paris Opera Play (POP) is the streaming platform of the Opéra national de Paris. It is a website that allows you to watch online the performances of the Opéra national de Paris as well as other audiovisual contents proposed by the institution.
Yes, Paris Opera Play is accessible worldwide, except in People's Republic of China.
Note that each show may exceptionally be blocked in one or more countries due to copyright and other clearance issues. If this is the case, an error message will be displayed when you launch the video to let you know.
Account
If you have forgotten your password, you must start a password recovery procedure:
- If you are logged in, log out by clicking on the pictogram at the top right-hand corner "My Account", then "Log out". Once you are logged out, click again on the pictogram at the top right-hand corner "My Account", then click on "Forgot your password?" link just below the login form. You will receive an email to reset your password.
- If you are not logged in, click on the "My Account" icon on the top right corner, then click on the "Forgot your password?" link just below the login form. You will receive an email to reset your password.
In order to use this option, you must first have a Facebook account.
To connect with Facebook, click on the "My Account" icon in the top right-hand corner, then choose the "Facebook" option. You will then have to fill in the login details of your Facebook account and authorize the sharing of your email address, otherwise the connection will not work.
If you created your Facebook account with a phone number (not an email address) as your login, then please consider adding an email address to your Facebook account first.
In order to create an account on play.operadeparis.fr, click on the "My account" icon on the top right-hand corner of the website. You will be redirected to the login form:
- If you already have an account on the Paris Opera website operadeparis.fr, or already have an account on l'Opéra chez soi, then you can directly connect with your usual credentials (login/password) without having to create a new account on Paris Opera Play.
- Otherwise, go to the bottom of the login form, find the section "You don’t have an account yet?" and click on "Create an account". This will take you to the account creation form. Only your first name, last name, email address and password will be required to finalize the creation of your account.
To login to play.operadeparis.fr, click on the "My account" icon at the top right-hand corner. You must first have an account (or use option "Facebook" to connect with Facebook - see dedicated section):
- If you already have a Paris Opera account (on www.operadeparis.fr), use your username and password to access the Paris Opera Play website.
- If you don’t have an account yet, create your account by clicking on “Sign up” at the top right-hand corner of play.operadeparis.fr - see dedicated section.
If you’re having trouble login to your Paris Opera Play account, follow the below instructions:
- Make sure you are using the correct account credentials (email and password used for registration). Note that the email address used for your account is the one you received your registration confirmation on.
- Try again later. Temporary network or connection issues may cause some connection problems.
- If you are a new subscriber, please check your emails to see if you’ve received a registration confirmation email. Your registration may not have been completed and so you may not be registered yet.
If you still can't log in after those steps, send us an email at pop@operadeparis.fr
If you entered an incorrect email address when creating your account, click on “Contact us” at the bottom of the page on play.operadeparis.fr to inform us of your issue.
Your Paris Opera account allows you to access POP. You can use the same username and password to login to both websites operadeparis.fr and play.operadeparis.fr.
To permanently delete your Paris Opera Play account, go to the "My Account" section (click on the "My Account" icon on the top right-hand corner) and then to the "My personal information" tab. At the bottom of the page, you will find a "Cancel my account" section that will redirect you to the Paris Opera website.
Indeed, to delete your POP account, you must delete your Paris Opera account. Once you are on the Paris Opera website, log in to your personal space using the login details of your POP account.
Then click on your login at the top right and select the "My information" section. You will need to scroll down to the bottom of the page to initiate the deletion.
You can connect on up to 2 devices simultaneously with the same account.
POP - Subscription and offers
Paris Opera Play comes with 3 different subscription plans:
- a monthly subscription for 9,90€ per month.
- an annual subscription for 99€ per year.
- a monthly subscription "Under 28 years old" for 4,95€ per month - see dedicated section.
All subscriptions give access to the whole Paris Opera Play catalogue, including live events. New subscribers are offered a 7-day free trial to discover the service.
Unless you cancel your subscription, it will be tacitly renewed:
- in the case of a monthly subscription, automatic renewal takes place once a month from the initial subscription date; if you have benefited from a 7-day free trial period, then the initial subscription date is equivalent to the 7th day of the free trial.
- In the case of an annual subscription, the automatic renewal takes place once a year on the anniversary of the subscription date; if you have benefited from a 7-day free trial period, then the initial subscription date is equivalent to the 7th day of the free trial.
The renewal date of the annual or monthly subscription is always indicated in the "My Account" section and corresponds to the next billing date.
You can offer your loved ones a POP gift card. There are 4 gift card formulas
- 3, 6 or 12-month subscription gift cards giving unlimited access to the entire catalog (including live shows)
- gift card valid only for the live show of your choice
Once you have ordered your gift card, you will receive an email with a PDF gift card that you can print out or email to the person you wish to give it to.
There is no automatic renewal of the subscription when it is a gift card.
It is possible for a subscriber to change his or her subscription plan.
If you switch from a monthly subscription to an annual subscription, then the new annual subscription will take effect on the same day. The amount already paid for the current monthly subscription will be deducted from the amount debited on the same day for the annual Subscription.
If you switch from an annual subscription to a monthly subscription, then the new monthly subscription will take effect on the same day. The pro rata of the amount already paid for the current annual Subscription will be deducted from the next monthly billing cycles.
It is not possible to purchase a video on POP for an infinite amount of time. It is possible to rent live shows on a pay-per-view model, or to subscribe to view unlimited shows during the subscription period.
Seven days of free trial are offered for any new subscription to POP (this offer is dedicated to people who have never subscribed to POP) in order to discover POP.
During this free trial, you may cancel your subscription free of charge at any time. At the end of the trial period, you are automatically debited from the amount of the subscription, unless you cancel it before the term.
To subscribe, click on "Subscribe" on the top right-hand corner. Then choose the subscription that suits you best. A 7-day free trial period is available for all subscriptions when you subscribe for the first time.
You will be prompted to create an account or log in if you already have one. If you already have an account on the Paris Opera website, you can use your login and password to connect to Paris Opera Play.
Today, the entire POP video catalogue is included in the subscription. Most of the free videos are available on the Paris Opera's social networks, especially on Youtube. However, it will be occasionally possible to watch free videos on POP during specific events.
You can cancel your subscription at any time. To do so, go to POP website in your personal space (click on the "My account" pictogram at the top right), click on the "Manage my subscription" tab and then click on the "Cancel my subscription" button.
- If you are in the 7-day free trial, the subscription will end without any charge at the end of the seven days. You can continue to enjoy the videos until the trial period is over.
- If you are a subscriber (outside of the free trial period), the subscription will end at the end of the current billing period, i.e. at the end of the month or year already paid. You can continue to enjoy the videos until the termination is effective.
No refunds will be given in case of cancelation.
Paris Opera subscribers benefit from a special rate. A few hours after subscribing to the Paris Opera season, you will receive a promotional code by email. This promotional code will entitle you to a 50% discount on the purchase of a POP gift card (3, 6 or 12 months). Once the purchase is finalized, you will receive the PDF gift card by email: you can then activate it for yourself or offer it.
Since 8 November 2023, if you are an Orange TV customer, you can subscribe to a monthly subscription to Paris Opera Play (POP) at €9.90 per month from channel 109 of your Orange TV set-top box* in order to enjoy the POP catalogue on your TV.
For technical reasons, subscribing to the POP website does not give access to the POP subscription on Orange TV, and vice versa. The monthly subscription to POP on the https://play.operadeparis.fr/ website and the monthly subscription to POP on Orange TV are two distinct offers and two distinct technical environments.
The video catalogue and the price of the monthly POP subscription on Orange TV are identical to those of the POP website.
In the event of a technical issue with the POP application on Orange TV, you can contact Orange Customer Service.
*Option subject to conditions reserved for Orange TV internet telephone customers subject to technical eligibility.
Under 28 subscription
Pass Culture holders can take advantage of a 3-month discovery offer on POP. All you have to do is subscribe directly via the Culture pass by following this link.
This discovery offer is equivalent to a 3-month of free monthly POP subscription for under 28s, i.e. €14.85.
For legal reasons, only adult beneficiaries (aged 18 and over) can subscribe to digital offers via the pass Culture.
The Under 28 subscription is a monthly subscription reserved for people between the ages of 16 and 28, with a -50% discount compared to the normal monthly subscription.
It is possible to benefit from this subscription at a preferential rate until the day before your 29th birthday.
A proof of age is required to verify your eligibility.
Young people aged 15 to 25 living in the Île-de-France region can benefit, through the LABAZ app, from a special discovery offer of 3 free months on POP (instead of €14.85).
To take advantage of it, simply go to the LABAZ mobile app, search for the “PARIS OPERA PLAY - POP” deal to get the free access code, which will then allow you to activate your subscription on the POP website.
To subscribe to the Under 28 subscription, click on "Subscribe" on the top right-hand corner, then choose the Under 28 subscription. A 7-day trial period will be available when you first subscribe.
You will be prompted to create an account or log in if you already have one. If you already have an account on the Paris Opera website, you can use your login and password to connect to Paris Opera Play.
To benefit from this special discount for young people, you will then be asked to provide a proof of age to verify your eligibility to the offer.
It is still possible to get the Under 28 subscription if you are approaching 29 years old. The Under 28 plan is automatically renewed on the next billing date following your 29th birthday at full price (unless you cancel before).
Payment and transactions
Yes, you can still subscribe to POP. The live performance that you have currently rented on a pay-per-view basis will be included in the subscription as well. The price paid for the rental will not be deducted from the price of the new subscription.
Only live shows can be rented on a pey-per-view basis on POP. You will be able to find your rented live performance on Paris Opera Play in your personal space (click on the pictogram at the top right-hand corner "My Account"), in the section "My rentals" or on the home page of the website in the section "My current rentals".
The payment methods offered on POP are :
- Valid credit card
- Electronic wallet (Google Pay)
- Virtual credit cards. Please note that virtual credit cards can only be used for single live show rentals. However, they cannot be used as a means of payment for subscriptions with recurring direct debits. As the virtual card number is a one-time use number, it will not be possible to set up a direct debit for the next billing period.
To use your discount code, remember to look carefully at the terms and conditions that were sent to you with the code (expiration date, maximum number of uses, eligible product...).
To use a promotional code on a subscription plan, you can :
- go to play.operadeparis.fr/en/subscriptions and act as if you wanted to subscribe to the subscription concerned by the promotional code and begin the ordering process
- you will be asked to log in (if you already have an account on the operadeparis.fr website, you can use the same login and password) or to create your account on POP
- you will arrive on the payment form: on the left of the form, below the order summary, you can enter your promotional code and click on OK. The discounted price you are receiving will be displayed instantly.
The promotional code does not work and you see the error message "Enter a valid discount code or gift card" ? Remember to check the terms and conditions that were sent to you with the code. It is possible that the code's expiration date has passed, or that you are using a code that is only eligible on another product.
In the case of a free trial period, the discounted rate will apply from the first withdrawal at the end of the 7-day period.
Promotional codes for subscriptions are not valid for live pay-per-view rentals, and vice versa.
To use a promo code on a live, pay-per-view rental, you can:
- go to the page of the live show for which the promotional code is being used and click on the "RENT" button to begin the checkout process
- you will be asked to log in (if you already have an account on the operadeparis.fr website, you can use the same login and password) or to create your account on POP
- you will arrive on the payment form: on the left of the form, below the order summary, you can enter your promotional code and click on OK. The discounted price you are receiving will be displayed instantly.
The promotional code does not work and you see the error message "Enter a valid discount code or gift card"? Remember to check the terms and conditions that were sent to you with the code. It could be that the code's expiration date has passed, or that you are using a code that is only eligible on another product.
Promotional codes for pay-per-view live rental are not valid on subscriptions, and vice versa.
You will be able to find the receipts of the subscription transactions made on Paris Opera Play in your personal space (click on the pictogram on the top right-hand corner "My Account"), go to the "Manage my subscription" tab, and to the "Payment history" section.
Only the receipts of the last 12 months are available. You can download them in the PDF format.
For pay-per-view rentals, invoices are not available on the website. You can contact us to receive them.
In the event of a subscription termination, no refunds will be issued. You will have access to the service until the end of the paid billing period.
If you have rented a pay-per-view live show without being a subscriber, you can benefit from a refund only if the show is cancelled and is not retransmitted on another date. See dedicated section.
To change your payment methods, you must go to your personal space (click on the pictogram at the top right-hand corner "My Account"), in the "Manage my subscription" tab, then in the "My payment methods" section. This section is only displayed in your account if you have already subscribed to a subscription plan at least once in the past.
If you already have a payment method registered, you can only delete it if you add another one first. You can also change your preferred payment method.
To delete all your payment methods, your subscription must be permanently terminated.
Watching a video
If you are a subscriber, you can watch programs from the POP catalogue (excluding live performances) as long as they are online. However, the programs available on the site depend on the rights acquired by the Paris Opera from the rights owners. It is therefore possible that one or more programs may no longer be available after a certain period and/or may not be available in all countries.
Live shows can be watched during the live show and replayed for 7 days after the live show.
Here are the different possibilities to play a video on your TV:
• Apple TV :
If your television is connected to an Apple TV box, you can download the 'Paris Opera Play' app directly on your TV.
To access POP on your Apple TV or Android TV, please make sure you have first subscribed on our website to an individual or institutional subscription, a live show, or activated your gift card.
Once this first step is completed, simply log in to the Paris Opera Play – POP app on your Apple TV using your username and password to start watching POP.
• Android TV :
If your television is connected to an Android TV box (find a list of compatible devices below), you can download the 'Paris Opera Play' app directly on your TV.
To access POP on your Apple TV or Android TV, please make sure you have first subscribed on our website to an individual or institutional subscription, a live show, or activated your gift card.
Once this first step is completed, simply log in to the Paris Opera Play – POP app on your Android TV using your username and password to start watching POP.
The POP application on Android TV works on several types of device:
• Some Android TV set-top boxes from your Internet Service Providers: in France, SFR (Connect TV set-top box from the Box SFR Power), Free (Freebox Pop) and Bouygues (Bbox Must, Bbox Ultym)
• Android TV multimedia boxes: Xiaomi Mi TV Box, Google TV Streamer, Nvidia Shield...
• The Android-based smart TVs from the brands Sony, TCL, Philips, Sharp, Hisense, Xiaomi, Panasonic…
● Airplay:
If you own an Apple device (Mac computer, iPhone or iPad), you can project your screen onto your television (on your Apple TV or AirPlay 2 compatible smart TV) using Airplay.
As POP is a mobile website and not an iOS mobile application, subtitles are not supported by Apple when you use Airplay. Airplay is therefore not recommended for viewing operas (except during live broadcasts, as the subtitles are embedded in the image).
Important : Airplay does not work:
- If you are casting from a device other than Apple or not using Safari as your browser.
- Subtitles are not supported when using Airplay: Since POP is a mobile website and not an iOS mobile app, Apple does not support subtitles via Airplay. Therefore, Airplay is not recommended for watching operas (except during live broadcasts, as subtitles are embedded in the video).
How does Airplay work?
From your iPhone, iPad or Mac:
▪ Connect your Apple device and the device to which you wish to stream content via AirPlay to the same Wi-Fi network.
▪ Go to the Paris Opera Play website and start playing a programme.
▪ On the player, click on the AirPlay symbol and then select the TV screen to which you wish to stream the video from the list of available AirPlay devices.
▪ Your show will be broadcast to your TV screen!
▪ More details on: https://www.apple.com/lae/airplay/
● Chromecast:
Do you have a TV equipped with a Chromecast box or with Chromecast built-in? Use the Chrome browser on your computer (PC or Mac) or Android smartphone/tablet to project your screen onto your TV. Chromecast projection from the Chrome browser on an iPhone/iPad is not supported by Apple/Chromecast.
Important : Chromecast does not work :
- If you are casting from an iPhone/iPad : Since POP is a mobile website and not an iOS mobile app, Chromecast is not supported on iPhones/iPads (but it is compatible from a Mac computer using the Chrome browser).
- If you are not using Chrome as your browser: Chromecast does not work from Safari, Edge, or Firefox.
How does it work?
From your computer (Mac or PC) or Android smartphone/tablet, go to the Chrome browser:
▪ Connect your device and the Chromecast to which you want to stream content to the same Wi-Fi network.
▪ Go to the POP site and start playing a video
▪ In the player, click on the "Caster" symbol, then select the TV screen you want to stream the video to from the list of available devices.
▪ Your show is broadcast to your TV screen!
▪ More details on: https://support.google.com/chromecast/chromecast/?hl=en#topic=3058948
● HDMI cable:
You can use a HDMI cable to share your computer screen (Mac or PC) on your TV.
● Orange TV :
Orange TV customers* in France can take out a monthly POP subscription (independently of the POP website subscription) from channel 109 of the Orange TV set-top-box to enjoy the POP catalogue on their TV set. For more information on the POP offer available on Orange TV decoders, see the dedicated section in these FAQs. In the event of a technical issue with the POP application on Orange TV, you can contact Orange Customer Service. *Option subject to conditions reserved for Orange TV internet telephone customers and subject to technical eligibility.
You must first subscribe to watch any show. For live performances, you can access them either by having a subscription or by renting the live performance (pay-per-view). See dedicated sections.
Once you have subscribed to the plan that suits you best, you will be able to view all the shows of your choice on Paris Opera Play - make sure to be logged in to your account first. Simply go to the different pages of the website and select the show by clicking on it.
Yes, a libretto is available for each opera, available only with a subscription or after the renting the live performance. You will find it at the bottom of the show page.
It is not possible to watch Paris Opera Play videos without an Internet connection.
It is not possible to download videos on Paris Opera Play.
First, make sure you are logged in to the platform (with your login and password) and have an active subscription.
Then, check your internet connection to make sure you have the minimum required download speed. If the video does not play even though you have a good internet connection, please contact the support team by clicking on "Contact us" at the bottom of the page on play.operadeparis.fr.
You can watch performances from the internet website play.operadeparis.fr, on your smartphone, tablet and computer. You can also watch videos on your TV (see dedicated section).
Here are the basic system requirements for accessing the website:
● A device running either:
Microsoft Windows 10 or 11
MacOS 13 (or later version)
iOS 16 (or later version)
Android 13 (or later version)
● One of the following supported internet browsers:
Chrome 118 (or higher version)
Firefox 118 (or higher version)
Microsoft Edge Chromium 118 (or higher version)
Safari 16 (or higher version)
POP can be used on older environments, but we cannot guarantee trouble-free operation.
Please note: There is no POP mobile app, only an internet website accessible from all the devices listed above.
Yes, most of the videos offer subtitles in French and English. To turn on subtitles, play the video then click on the “Subtitles” menu icon at the bottom right of the video and choose from the available languages.
You can also change the appearance of subtitles on your devices to choose your ideal playback experience. To do so :
- while watching a video, click on the Subtitles menu icon at the bottom right corner of your screen
- click on the Settings button to pull up the subtitle styling settings
- make any style adjustments (the font colour and size) then click on the back arrow to continue watching
Live shows
You have 7 days to watch the live show after the date of the live broadcast. The video of the live show is published on POP the day after the live event.
Yes, you can join a live show even if it has already started.
You can launch the live show, and from the player, go back in time on the progress bar until you find the beginning of the show.
Yes, you can subscribe or rent the live show even if it has already started.
To watch a live show, you must be a POP subscriber or have rented the live show.
On the day of the show, about 15 minutes before the show starts, you can go to the performance page on POP and click on the "Join the live" button. You will see a waiting screen until the show starts.
Yes, your POP subscription gives you access to all live performances. To view the live show, you must have an active subscription.
Live shows are scheduled on Paris local time.
The broadcast or replay release of a live performance may be cancelled at the discretion of the Paris Opera for technical or artistic reasons, in the event of an incident occurring during the performance or if said performance were cancelled.
For people who have signed up for a subscription, which includes access to all audiovisual content, no specific refund will be made.
For people who have rented a pay-per-view live performance, the amount of the rental will be refunded if the release of the cancelled performance is not rescheduled.
It is possible to rent the live show as soon as it is published and put on sale on Paris Opera Play, before its live broadcast. It is also possible to rent the live show once the broadcast has started.
After the end of the live show, it is possible to rent the replay up to 24 hours after the start of the live show. 24 hours after the start of the live show, the replay is no longer available for pay-per-view rental; only subscribers or people who have already rented the live performance can watch the replay.
If you are unable to view a live show, here is the procedure to follow:
- Wait a moment. Live shows sometimes start a little later than the time indicated.
- Check your Internet connection. The site may be working, but your connection may not be stable enough to view the live show.
If you can't connect after doing all of this, email us at pop@operadeparis.fr.
The replay of the live show is published on Paris Opera Play the day after the live broadcast, and available for 7 days after the live show.
The replay is only available to subscribers or to people who have rented the live show.
Video content
Paris Opera Play offers a selection of ballets, operas and concerts, live and on demand. Latest releases, great classics from the Paris Opera repertoire, original works... the shows are arranged in several thematic playlists that you will find in the "Catalogue" page.
Exclusive POP content such as documentaries and masterclasses are also available to take look behind the scenes.
On each show page, you can also watch bonus videos about the show.
To receive the latest news from Paris Opera Play and be informed about new video releases, you can subscribe to the monthly POP newsletter from "My account" in the "My newsletter preferences" section. You will receive a monthly email with the newly added content.
We offer a regularly updated selection of shows for young audiences: https://play.operadeparis.fr/en/catalogue/in-family
As for the other performances, a warning message "Some scenes may offend the sensibility of young audiences" precedes the synopsis of shows that are not suitable for young audiences.
POP's catalogue is updated every month with new performances, new live shows, new documentaries or masterclasses. New content is usually published at the beginning of the month.
POP - Institutional subscription
To use the access code, please follow the steps below:
- Go to the code activation page
- If you neither have a POP account nor an operadeparis.fr account, please enter your access code and click on CONFIRM AND SIGN UP
- If you already have a POP account or an account on operadeparis.fr, please enter your access code and click on CONFIRM AND SIGN IN with your usual login details (email and password).
You will then be able to access all our content on the device of your choice.
The institutional subscription gives unlimited access to the entire POP catalogue, i.e. over 160 videos:
- recordings of ballets, operas and concerts from the repertoire
- live broadcasts of the current season's performances
- behind-the-scenes documentaries, following the creation of a show and discovering the institution's artists and artisans
- masterclasses and filmed rehearsals with the Paris Opera Ballet and Dance School
- bonus features on each show page (artist interviews, opera booklets).
The catalog is enriched every month.
For a quick overview of the catalog in table form, click here.
Any type of institution, public or private, such as schools, conservatories, libraries, hospitals, retirement homes or companies, can susbcribe to POP institutional subscription.
The POP institutional subscription is designed for private or public organizations wishing to offer POP access to their members. Universities, libraries, conservatories committees, associations... can take out a POP subscription for 1, 3, 6 or 12 months, renewable upon request.
To take out an institutional subscription, please contact us by filling in this form.
The institutional subscription includes public screening license to organize videoprojections inside the venue under three conditions:
- Screening must be streamed from the POP website which requires a good internet connection (video files download not included)
- The screening must be free for the audience
- It must be held as part of cultural and artistic education programs set up either by the French Ministries of Culture, Foreign Affairs, Education, Health and Defense, or by cultural or educational organizations.
Others
If you have any suggestion or question related to Paris Opera Play, please email us at pop@operadeparis.fr.
In the event of problems relating to performances, seat reservations or visits to the Palais Garnier or the Opéra Bastille, contact us by email at resa.internet@operadeparis.fr, or by phone at 08 92 89 90 90 (0,35 € TTC/min from a landline excluding possible operator charges) or at + 33 1 71 25 24 23 from abroad from Monday to Saturday from 9am to 7pm, except public holidays.
