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Frequently asked questions
How do I get to the performance?
Check the time and venue of the performance.
Palais Garnier: Place de l'Opéra, 75009 Paris Métro: Opéra station (lines 3, 7 and 8), Chaussée d’Antin station (lines 7 and 9) or Madeleine station (lines 8 et 14), RER: Auber station (RER A) Bus: routes 20, 21, 22, 27, 29, 42, 52, 66, 68, 81, 95 Car park: Q-Park Edouard VII - Rue Bruno Coquatrix 75009 Paris
Opéra Bastille: Place de la Bastille, 75012 Paris Métro: Bastille station lines 1, 5 et 8, RER: Gare de Lyon station Bus: routes 20, 29, 65, 69, 76, 86, 87, 91 Car parks: Q-Park Opéra Bastille - 34 rue de Lyon 75012 Paris
Check the venue and time of the performance. We recommend you arrive at least 15 minutes before the start of the performance. There are mini-concerts and lectures before some performances. For details, check the details of the production on the website or in the brochure.
Is there a dress code?
There is no particular dress code. However, we do request that you dress suitably. On gala evenings, a dark suit is suggested for gentlemen and a dress for ladies.
Is there a cloakroom?
Free cloakrooms are available on various floors of both theatres. Travel bags and suitcase are not allowed.
How to contact the lost property office?
For objects found at the Opéra Bastille, call us on 01 40 01 16 42 from Monday to Friday from 9am to 6pm. For objects found at the Palais Garnier, call us on 01 40 01 16 41 from Monday to Friday from 9am to 6pm.
How long will the performance last?
The duration of the performance and the number of intervals is indicated in the presentation of the production on operadeparis.fr
Are my seats next to each other?
Even numbered seats are situated on the right hand side facing the stage and odd numbered seats are on the left. Seats 2, 4, 6, 8 etc. are next to each other. At the Opéra Bastille, seats 1 and 2 are adjacent in the middle of each row.
What happens if I arrive late?
The doors to the auditorium are closed when the curtain rises. Latecomers may take their seats at the end of the first scene or the first act of each work.
Where can I buy my programme?
You may buy a voucher for a programme when you purchase your tickets and exchange it when you come for the performance. Alternatively, you can pick up your programme any day after the production opens at the Paris Opera’s book and gift shops. You can also buy programmes on the night in the foyer.
Are opera performances surtitled?
Both the Palais Garnier and Opera Bastille are equipped with surtitling systems in French and English.
Where can I get something to eat?
At both the Palais Garnier and the Opéra Bastille, bars offering drinks and light refreshments are available in the public areas, 45 minutes before each performance and during intervals. To avoid queuing during the interval you can place your order at the bar as soon as you arrive at the theatre.
The Opéra Restaurant at the Palais Garnier is open during the day and in the evening. It proposes set menus and à-la-carte meals at lunchtime, rapid service during intervals, and a haute cuisine menu prepared by award-winning chef Christophe Aribert after the performance. Entrance via place Jacques Rouché (on the right-hand side when facing the main facade). Booking recommended: 01 42 68 86 80. It is forbidden to eat or drink in the auditorium.
Will I be allowed to take photos?
It is forbidden to photograph, film or record the performance or any part of it.
Where do I pick up my tickets?
If you have chosen to pick up your tickets on the night, we invite you to come to the main reception desk of the Palais Garnier situated on the right as you enter, or to Ticket Counter no. 2 at the Opéra Bastille (depending on the venue of the performance) with your booking number, from an hour and a half before the start of the performance onwards. If your performance is scheduled for another venue, we invite you to pick up your tickets at the theatre from 45 minutes before the start of the performance onwards.
My tickets haven’t arrived.
If you have chosen to have your tickets delivered by post, we send them within three working days after you place your order (except for subscriptions). If you have not received your tickets three days before the performance, please send a message to email@example.com
I can’t print my tickets.
You need to have installed Acrobat Reader. You can print your tickets from your personal account on operadeparis.fr. Just click on “sign in”, and “My Orders”. If you still can’t print them, please send an e-mail to firstname.lastname@example.org
If I’ve asked to pick my tickets up on the night, can I get them a few days before the performance?
When your tickets are to be picked up on the night, they are only available on the day of the performance from an hour and a half before the curtain rises onwards: at Ticket Counter no. 2 at Opéra Bastille or at the main reception desk at the Palais Garnier.
I’ve received a message stating that payment for my tickets has not been validated. What went wrong? Do I have to start the booking process from the beginning?
There are various reasons why your payment might not have been validated: a momentary interruption in the connection between the Opéra website and the credit card server, between the credit card server and your bank, an error in your card number, the expiry date or the security code, or maybe you’ve spent too much on your card this month ... we have no way of knowing the exact reason. When an order is not validated, the tickets automatically go back on sale so you do have to start your booking again.
When do I book if I don’t have a subscription?
Your subscription guarantees you priority booking and entitles you to special treatment throughout the season. If you don’t have a subscription, we advise you to book the day booking opens for your chosen production, at 9 am on Internet or by phone, or at the box offices of the Opéra Bastille from 12 am onwards and the Palais Garnier from 10 am onwards.
How do I get tickets for a very popular production?
Your subscription guarantees you priority booking and entitles you to special treatment throughout the season. If you don’t have a subscription, we advise you to book the day booking opens for your chosen production, at 9 am on Internet or by phone, or at the box offices of the Palais Garnier from 10 am onwards and the Opéra Bastille from 12 am onwards. The Opera Bastille will be closed from Saturday 13th July to Thursday 29th August at 12:00. When a production is advertised as sold out, tickets sometimes become available later. To take advantage of this, we invite you to return regularly to operadeparis.fr. You can also buy seats at the Paris Opera’s ticket exchange on boursechange.operadeparis.fr.
Can I exchange my tickets?
For a service fee of €10 per seat, you can exchange your tickets for tickets to the same production on another date (subject to availability) up to 48 hours before the date of the performance (5 working days for groups). For further details, call: 08 92 89 90 90 (€0.35 per minute, not including independent carrier fees) or + 33 1 71 25 24 23 if calling from abroad, Monday to Saturday from 9 am to 7 pm.
Subscribers can exchange their tickets free of charge for tickets to the same production on another date, or to tickets for another production for a service fee of €10 per ticket by contacting the Opera’s Subscriptions Department.
You can also resell your tickets on the Paris Opera’s official ticket exchange at boursechange.operadeparis.fr
All those under 28 or over 65 and the unemployed (please provide proof) enjoy concessionary rates on standby tickets if still available at the box offices of the Palais Garnier and the Opéra Bastille, no later than 30 minutes before curtain-up. €35 for operas €25 for ballets and symphony concerts €10 for musical evenings Holders of the Pass’Jeunes have priority when purchasing these seats as do those wishing to pay full price.
Are there concessions for young people?
The Pass’Jeunes, costing €20 and adapted to the under 28s, offers seats at preferential rates for a selection of productions.
Young peoples subscriptions are reserved for the under 28s and offer attractive packages of productions in category 4 at the Palais Garnier and in category 6 at the Opéra Bastille
Standby rates: all under-28s gets a preferential rate on standby tickets, if still available, at the box offices of the Palais Garnier and the Opéra Bastille, no later than 30 minutes before curtain-up. €35 for operas €25 for ballets and symphony concerts €10 for musical evenings Holders of the Pass’Jeunes have priority when purchasing these seats.
Avant-premières: the under-28s enjoy the privilege of attending the avant-premières of a selection of new productions and creations during the 2019 – 2020 season at the preferential rate of €10.
How do I book €5 tickets at Opéra Bastille?
32 standing places can be purchased at €5 each about 90 minutes before each performance at the Opéra Bastille, from the ticket machines in the Foyer. No more than 2 tickets per person.
How do I book low-price tickets?
Category 6 tickets for the Palais Garnier (seats with seriously restricted view) go on sale on the day of the performance when the booking office opens. Category 9 tickets at Opéra Bastille and category 5 tickets at the Palais Garnier (restricted view) are sold at the box offices of the Opéra Bastille and Palais Garnier according to the booking calendar.
From what age are children admitted?
We welcome children to performances in the auditoriums (Bastille and Garnier) from the age of three upwards. You must book tickets for them and there is a special rate for under-28s on standby tickets, if still available, at the booking offices of the Palais Garnier and the Opéra Bastille, no later than 30 minutes before curtain-up. Some productions are not suitable for young children and we advise you to check the content and length of the performance before booking. You can get further details from our sales advisors. Our “Young Audiences” season at the amphitheatre at Bastille presents around 60 performances for €16 each for adults and €5 for the under-13s. We invite you to consult the booking opening date calendar.
When should I take out a subscription?
You can take out your subscription at operadeparis.fr, by post or by telephone. Most subscriptions are available until the end of May and you can take out a Champ Libre subscription according to the availability of productions until 31 December.
How do I book additional seats if I already have a subscription?
As a subscriber, you can book for any of our season’s productions with the subscriptions service without having to wait for booking to open.
How do I exchange my tickets if I have a subscription?
As a subscriber, you may exchange your tickets free of charge for tickets to the same production on another date included in the same subscription plan, or to tickets for another production for a service fee of €10 per ticket, by contacting the Opera’s Subscriptions Department.
Are there facilities for the disabled and the blind?
The Paris Opera welcomes the disabled to both its theatres. Our public relations department ensures their reception. Call us on 01 40 01 18 50 Monday to Thursday from 10 am until 1 pm and 2 pm until 5 pm at least 15 days before the performance. Alternatively, send an e-mail to email@example.com
What is the minimum number of people required for a group booking?
You are considered to be a group when you purchase a minimum of 10 tickets.
How do I book visits to the Palais Garnier and the Opéra Bastille?
Opéra Bastille: visits include the public foyers, the auditoriums and the backstage area. Guided tours only. Duration: 75 mins. To find out the dates and times of forthcoming visits, consult the on-line calendar or ring 01 40 01 19 70
Palais Garnier: the entrance fee gives access to the public areas including the Library-Museum of the Opéra, the Rotonde des Abonnés, the Bassin de la Pythie, the Grand Staircase, the Grand Foyer and Avant Foyer, the Salons de la lune et du soleil and the Rotonde du Glacier and its tapestries. The Paris Opera reserves the right to restrict or deny access to the auditorium for artistic and/or technical reasons.
You can book at the ticket offices, at the ticket machines or on line. Don’t forget to check the dates of exceptional closures.
What if I have other questions?
Don’t hesitate to contact our advisors on 08 92 89 90 90 (0.35€/min from a land line + network provider surcharges where applicable), or on +33 1 71 25 24 23 if you are calling from abroad, Monday to Saturday from 9 am to 7 pm except on public holidays.
Is it possible to change the names on the tickets?
No. However, tickets are not non-transferable.
Do I have to print my ticket if I have already downloaded it onto my smartphone?
If you have chosen to download your tickets onto your smartphone, you do not need to print your tickets as well. Just present your e-ticket for inspection at the entrance to the theatre.
What situations are covered by the cancellation insurance?
The list of events covered by the cancellation insurance is featured in Article 5 of the General Terms of Sale. In particular, the following events are covered: serious illness or injury, death of a loved one, birth of a child or grandchild, public transport strikes, vehicle immobilisation… Please note: Booking-related errors or changes are not covered by the cancellation insurance.