Frequently asked questions
Health recommendations
The Paris Opera recommends that spectators and visitors maintain the use of masks and barrier gestures.
Spectators and visitors with tickets that cannot go to the Paris Opera for reasons related to Covid-19 can contact the Spectator Service, provided that they come forward before the date of the performance or visit.
Information : by phone at +33 1 73 60 23 23, Monday through Saturday from 9 a.m. to 7 p.m., or by mail at resa.internet@operadeparis.fr for spectators or visitegarnier@operadeparis.fr for visitors.
Your visit
Check the time and place of your performance.
Palais Garnier: Place de l'Opéra, 75009 Paris
Metro: Opéra (lines 3, 7 and 8), Chaussée d'Antin (lines 7 and 9) Madeleine (lines 8 and 14), Auber (RER A)
Bus: 20, 21, 22, 27, 29, 42, 52, 66, 68, 81, 95
Parking: Q-Park Edouard VII - Rue Bruno Coquatrix 75009 Paris (opposite 23 Rue de Caumartin)
Reserve your space in this car park
Opéra Bastille: Place de la Bastille, 75012 Paris
Metro: Bastille lines 1, 5 and 8, RER Gare de Lyon
Bus: 20, 29, 65, 69, 76, 86, 87, 91
Parking: Q-Park Opéra Bastille - 34 rue de Lyon 75012 Paris
Book your space in this car park
Check the venue (Palais Garnier, Opéra Bastille or partner theatre) and the performance time. It is recommended that you arrive 45 minutes before the start of the performance, as bag checks and health pass checks can increase the time taken to enter the auditorium. Certain performances are preceded by mini-concerts or lectures: please refer to the page presenting the performance (internet, brochure).
The auditorium doors are closed as soon as the curtain rises. The theatre doors close 15 minutes after the start of the performance and reopen at the interval if the performance includes one.
If you arrive within 15 minutes of the start of the performance, you will not be allowed to enter the auditorium and will be directed to the TV areas where you can watch the first part of the performance. You will be able to go to your seats during the interval if the performance includes one.
There is no particular dress code, but proper attire is required. For gala evenings, it is suggested that gentlemen wear a dark suit and ladies a dress.
Visits
Opéra Bastille: You can consult the conditions for visits here.
Palais Garnier: You can book at the ticket office, at the automatic terminals or online.
The entrance ticket includes access to the public areas including the Opera's Library-Museum, the Rotonde des Abonnés and the Bassin de la Pythie, the Grand Escalier, the Grand Foyer and the Avant Foyer, the Salons de la lune et du soleil, the Rotonde du Glacier and its tapestries.
Access to the auditorium may be restricted or impossible for technical and/or artistic reasons.
Do not forget to consult the exceptional closing days.
Young audiences
The Pass' Jeunes: sold in limited quantities at the beginning of the season for €20 and specially designed for the under-28s, it allows them, among other advantages, to benefit from preferential rates on a selection of performances at the Paris Opera and the Comédie-Française.
Young people's subscriptions: reserved for the under-28s, these attractive packages combine performances in 4th category seats at the Palais Garnier and 8th category seats at the Opéra Bastille.
Last minute rates: All young people under 28 years of age benefit from a preferential rate on last minute tickets still available at the Paris Opera box office, at the latest 30 minutes before the curtain rises (€35 for operas, €25 for ballets and recitals, €10 for Sunday chamber music concerts). Holders of the Pass' Jeunes have priority purchase for these tickets.
Young Audience Pre-Openings: young people under 28 have the opportunity to attend pre-opening performances of a selection of new productions and creations at the preferential rate of €10.
Culture Pass: Culture Pass holders benefit from offers throughout the season via the dedicated application.
People with disabilities
The Paris Opera provides access to its two theatres for those with reduced mobility and for blind and visually impaired persons: Find out more.
You can contact the Spectator Service on 01 40 01 18 50 from Monday to Friday from 10am to 1pm and from 2pm to 5pm, or by email at accessibilite@operadeparis.fr.
Groups
You are considered a group if you purchase a minimum of 10 seats per performance.
Subscribers
As a subscriber, you can exchange your tickets free of charge for another date of the same production up to 48 working hours before the date of the performance or for another production up to one month before the date of the exchanged performance and according to availability (a fee of €10 per seat is charged for exchanges made between one month and 48 hours before the date of performance).
Subscribers have priority booking and can subscribe as soon as the season is launched on operadeparis.fr, by mail or at the box office by appointment.
As a subscriber, you can book for all the season's productions regardless of the booking calendar (subscriber bypass).
Gift and other vouchers
If you have a paperless voucher, you must download it before you can use it. The voucher code is printed on the ticket.
You can book at the box office, by telephone on 08 92 89 90 90 (€0.35 incl. tax/min. from a landline, Monday to Saturday from 9am to 7pm, except public holidays) or on the internet by quoting your gift voucher code at the "Summary" stage of your order.
Vouchers cannot be returned or exchanged and cannot be extended.
Personal space and credit account
The credit balance is a special reserve account in your personal space, into which the Paris Opera may deposit an amount owed to you (sale of a ticket on the Exchange, cancellation of a performance...). This balance can be used for any online purchase or transferred to your bank account by entering your bank details (BIC and IBAN) in your personal space.
We suggest that you use the Mozilla Firefox or Chrome browsers for optimal use of our website. If you have lost or forgotten your password, please click on forgotten password on the login page. You can contact the Spectator Service in case of problems: resa.internet@operadeparis.fr.
Do not hesitate to update the application on your smartphone or to delete the browsing history on your computer if you encounter difficulties.
Your personal space is accessible from our website operadeparis.fr using your usual login and password.
It will allow you, among other things, to consult your personal offers, to book your performance tickets and to download or print your tickets.
Ticket exchange
The sales price of the ticket is freely determined by the seller and must not exceed the initial value. A purchase and sale fee is applied, which means that a ticket cannot be bought at no cost.
The sale of tickets can be cancelled at any time (if the purchase has not been made in the meantime) in your personal space, under "My tickets".
You can contact the Spectator Service by email: resa.internet@operadeparis.fr.
The proceeds of the sale will be credited to the credit card used for the online purchase. In all other cases (payment at box offices, by cheque, etc.), the sale proceeds are paid into the seller's credit balance, which is available in the seller's personal space on operadeparis.fr, under the heading "My available credit". This balance can be used for any online purchase or credited to the seller's bank account by entering the bank details (BIC and IBAN) in the personal area.
To consult the available tickets, go to the Ticket Exchange accessible here.
If you wish to resell your ticket, you must use your usual login and password and then go to the ticket list, also accessible here.
No. Members of a group (CSE, association, group of friends, school groups) must contact the holder of the initial order (the group representative) if they wish to put their ticket(s) on sale. Only the person who placed the order will be credited with the sale.
The official Paris Opera Ticket Exchange is a service that allows you to sell certain tickets to other spectators in complete confidence and security.
Tickets purchased on the Ticket Exchange cannot be re-sold afterwards.
Yes, however, the subscriber who paid for the tickets resold will be credited with the amount of the sale.
Gift vouchers, programme vouchers, performance gift packs, Pass' Jeunes, Pass' Académie, Pass' Duo, Pass' Famille and all tickets requiring proof of age (young people under-28 rate, disabled person's rate, under-40s' rate, etc.) cannot be put on sale on the official ticket exchange.
Tickets purchased on the Ticket Exchange cannot be re-sold.
Tickets can be collected from your personal space on operadeparis.fr, under the heading "My tickets". They are available in a format suitable for printing on paper and in a version designed for your mobile phone screen.
No. Customers of the Paris Opera's commercial partners (ticketing agencies, distributors, TOs) cannot re-sell their tickets on the Exchange.
At the time of purchase, the Paris Opera handles the entire transaction, including the transfer of tickets to the new buyer. A fee of 7.5% of the initial ticket price is then retained for the buyer, and a fee of 2.5% of the ticket sale price for the seller.
Cancellation and exchange insurance
Subscribers can exchange tickets free of charge for another date of the same production up to 48 working hours before the date of the performance or for another production up to one month before the date of the performance being exchanged, subject to availability (a fee of €10 per seat is charged for exchanges made between one month and 48 hours before the date of the performance).
For a fee of €10 per seat, you can exchange tickets for another date of the same production (subject to availability) up to 48 hours before the performance date (5 working days for groups). Details on 08 92 89 90 90 (€0.35 incl. tax/min. from a fixed line, excluding operator charges) or on + 33 1 71 25 24 23 from abroad, Monday to Saturday from 9am to 7pm.
The show cancellation insurance covers any random, sudden, irresistible, unforeseen event occurring before the date of the guaranteed performance, provided that it results from a non-intentional circumstance on the part of the subscriber or a member of their family, unknown of on the day of subscription to the contract and provided that it results from a cause independent from the subscriber, and provided that it is not part of the exclusions laid out in the following article.
Please note: Cancellation insurance does not cover errors or changes in bookings.
Seating
Even-numbered seats are located stage-left (2, 4, 6, 8... i.e. on the right when looking at the stage) and odd-numbered seats stage-right (1, 3, 5, 7...). Thus seats 2, 4, 6, 8... follow each other in the same row. At the Opéra Bastille, they meet in the centre at seats 1 and 2.
Good deals
6th category seats at the Palais Garnier (€10 seats with highly limited visibility) are sold on the day of the performance, only at the Palais Garnier box office, with a limit of 2 seats per person.
9th category seats at the Opéra Bastille and 5th category seats at the Palais Garnier (reduced visibility) are generally sold at the Opéra Bastille and Palais Garnier box offices, according to the booking opening calendar.
All young people under 28, spectators over 65 and jobseekers (documentary proof required) benefit from a preferential rate on last-minute tickets still available at the Palais Garnier and Opéra Bastille box offices, at the latest 30 minutes before curtain up.
For young people under 28, jobseekers and non-taxable spectators over 65:
- €35 for an opera ticket.
- €25 for ballet and concert/recital tickets.
- €10 for a Sunday chamber music concert.
For spectators over 65 years of age:
- €70 for an opera ticket.
- €40 for ballet and concert/recital tickets.
- €15 for a Sunday chamber music concert.
Excluding young audience pre-openings and special evenings.
Pass' Jeunes holders have priority purchase for these tickets as do spectators who enjoy no discount.
Booking
Seats can be purchased according to the booking schedule. On booking opening days, from 12 noon onwards, sales on operadeparis.fr and by telephone (on 08 92 89 90 90, €0.35 ttc/min from a fixed line excluding operator charges or +33 1 71 25 24 23 if you are calling from abroad) and at the Palais Garnier and Opéra Bastille box offices (regardless of the performance venue for which you wish to book).
If you are not a season ticket holder, we advise you to book as soon as sales for your chosen production open at 12 noon on the Internet, by telephone or at the box offices of our theatres. When a performance is sold out, tickets may be put back on sale afterwards. For this reason, we invite you to create an alert and to log on regularly to operadeparis.fr.
You can also buy tickets on the Paris Opera's ticket exchange, accessible here
There are several reasons why your payment may not have been validated: a momentary interruption in the connection between the Opera's website and the credit card server, between the credit card server and your bank, an error in entering the number, expiry date or security code, a monthly limit being exceeded, etc. We cannot determine the exact cause of the non-validation of your payment.
When an order is not validated, the tickets are automatically put back on sale. We invite you to check beforehand in your personal space under the heading "My tickets" whether your order appears and, if necessary, to renew your reservation.
Tickets
No. However, tickets are not nominative.
No. Only programme vouchers need to be printed. If you have chosen to download your tickets onto your Smartphone, you do not need to print them. Simply present your e-ticket for inspection at the entrance to the theatre.
If you have chosen the "contrôle" collection method, we invite you to collect your tickets from the general information desk of the Opéra Garnier located on the right as you enter and from counter n°2 at the Opéra Bastille, using your order number and as of 45 minutes before the beginning of the performance.
If your performance is scheduled in another theatre, we invite you to collect your tickets as of 45 minutes before the start of the performance.
If you have chosen to have your tickets sent by post, they will be dispatched within 3 working days of your order (excluding subscriptions). If you have not received your tickets three days before the performance, please send an email to resa.internet@operadeparis.fr.
You must have Acrobat Reader software installed. You can download and print your tickets from your personal space on operadeparis.fr, by clicking on "Sign in" and going to "My Orders". If you are unable to do so, please send an email to resa.internet@operadeparis.fr.
If your tickets are to be collected from the information desk, they are only available on the day of the performance, as of 45 minutes before the start of the performance: at counter n°2 at the Opéra Bastille or at the general information desk in the Palais Garnier (located in the theatres' foyers).
Performance information
The Palais Garnier and the Opéra Bastille are equipped with surtitles in French and English.
Surtitles are not visible from all seats (information at the time of purchase online or to be checked with the sales representative by telephone or at the box office).
The length of the performance and the number of intervals are indicated on the description of each production on operadeparis.fr.
Services on site
You can purchase your programme voucher at the same time as your tickets on the Opera's website or at our theatre box offices. You can redeem your voucher with the programme vendors on the day of the performance or as of the first performance of the production concerned.
You can also buy the programme on the spot when you come to the performance.
At the Palais Garnier and the Opéra Bastille, bars offering drinks and light meals are available in the public areas three quarters of an hour before each performance and during the intervals. To avoid queuing during the interval, you can order directly from the bars as soon as you arrive in the theatre.
At the Palais Garnier, the CoCo restaurant is open during the day and in the evening with an à la carte menu, at lunchtime (12pm-3pm), dinner (7pm-11pm) and brunch at the weekend. Entrance on Place Jacques Rouché, on the right-hand side when looking at the façade). Reservations recommended on 01 42 68 86 80 or by e-mail: contact@coco-paris.com
It is forbidden to consume food and/or drink in the auditorium.
You can leave your belongings in the cloakrooms located on various levels of both theatres (free of charge) during the performances. The cloakrooms are closed during visiting hours. Travel bags, suitcases, pushchairs, kick scooters and skateboards are not allowed on the premises.
Other questions
For lost and found items at the Opéra Bastille, contact 01 40 01 17 17 from Monday to Friday from 9am to 6pm.
For Palais Garnier lost property, contact 01 40 01 80 80 from Monday to Friday from 9am to 6pm.
It is forbidden to photograph, film or record all or part of the performance.
Children may attend performances in the main auditoriums (Bastille and Garnier) from the age of 5. You must book a ticket for the performance: there are preferential rates for under-28s only on last minute tickets still available at the Paris Opera box office, at the latest 30 minutes before the curtain rises.
As some performances are not suitable for young children, we advise you to check the content and duration of the performance before booking. Our advisors are at your disposal to provide further information.
The "Young Audience" season at the Bastille Amphitheatre presents about sixty performances per year at a price of €16 for adults and €5 for children under 13. We invite you to consult the programme here.
Frequently asked questions
About
Paris Opera Play (POP) is the streaming platform of the Opéra national de Paris. It is a website that allows you to watch online the performances of the Opéra national de Paris as well as other audiovisual contents proposed by the institution.
Account
To login to play.operadeparis.fr, click on the "My account" icon at the top right-hand corner and enter your email address and password.
To do so, you must first have an account (or use option "Facebook" to connect with Facebook - see next question):
- If you already have a Paris Opera account (on www.operadeparis.fr), use your username and password to access the Paris Opera Play website.
- If you don’t have an account yet, create your account by clicking on “Sign up” at the top right-hand corner of play.operadeparis.fr - see previous question.
If you’re having trouble logging in your Paris Opera Play account, follow the different instructions:
- Make sure you are using the correct account credentials (email and password used for registration). Note that the email address used for your account is the one you received your registration confirmation on.
- Try again later. Temporary network or connection issues may cause some connection problems.
- If you are a new subscriber, please check your emails to see if you’ve received a registration confirmation email. Your registration may not have been completed and so you may not be registered yet.
If you still can't log in after those steps, send us an email at pop@operadeparis.fr
Your Paris Opera account allows you to access POP. You can use your username and password to login to both websites operadeparis.fr and play.operadeparis.fr.
Subscription and offers
To subscribe, click on "Subscribe" at the top right-hand corner. Then choose the subscription that suits you best. A 7-day trial period is available for all subscriptions when you first subscribe.
You will be prompted to create an account or log in if you already have one. If you already have an account on the Paris Opera website, you can use your login and password to connect to Paris Opera Play.
You must be a subscriber to watch any show on Paris Opera Play, with the exception of trailers and live performances (which are available as part of the subscription but also as single rentals). For more information on live performances, please refer to the "Live Performances" section of the FAQ.
Once you have subscribed, you will be able to view all the shows of your choosing on play.operadeparis.fr, by logging into your account first.
You can cancel your subscription at any time. To do so, go to your personal space (click on the icon at the top right-hand corner "My Account") and then click on "Manage my subscription".
The subscription will end at the end of the current billing period.
Paris Opera Play comes with 3 different subscription packages:
- a monthly subscription for 9,90€ per month.
- an annual subscription for 99€ per year.
- a monthly subscription - 28 years old for 4,95€ per month - see dedicated section.
All subscriptions give access to the whole Paris Opera Play catalog. New subscribers are offered a seven-day free trial to discover the service.
Under 28 subscription
The Under 28 subscription is a monthly subscription reserved for people under 28 years old, with a price advantage of -50% compared to the normal monthly subscription.
It is possible to benefit from this subscription at a preferential rate until the day before your 29th birthday.
To subscribe to the Under 28 subscription, click on "Subscribe" in the top right-hand corner, then choose the Under 28 subscription. A 7-day trial period will be available when you first subscribe.
You will be prompted to create an account or log in if you already have one. If you already have an account on the Paris Opera website, you can use your login and password to connect to Paris Opera Play.
To subscribe to this youth benefit, you will then be asked to provide proof of age to verify your eligibility for the offer.
Payment and transactions
You will be able to find the receipts of the subscription transactions made on Paris Opera Play in your personal space (click on the pictogram in the top right-hand corner "My Account") in the "Manage my subscription", "Payment history" section.
Only the receipts of the last 12 months are available. You can download them in the PDF format.
For fee-for-service rentals, invoices are not available on the site. You can contact us to receive them.
Only live shows can be rented individually on POP. You will be able to find your rented live performance on Paris Opera Play in your personal space (click on the pictogram at the top right-hand corner "My Account"), in the section "My current rentals" or on the home page of the site in the section "My current rentals".
Watching a video
Yes, Paris Opera Play is accessible worldwide, except in People's Republic of China.
Note that each show may exceptionally be blocked in one or more countries due to copyright and other clearance issues. If this is the case, an error message will be displayed when you launch the video to let you know.
First, make sure you are logged in to the platform (with your login and password).
Then, check your internet connection to make sure you have the minimum required download speed. If the video does not play even though you have a strong internet connection, please contact the support team by clicking on "Contact us" at the bottom of the page on play.operadeparis.fr.
Yes, most of the videos offer subtitles in French and English. To turn on subtitles, play the video then click on the “Subtitles” menu icon at the bottom right of the video and choose from the available languages.
You can also change the appearance of subtitles on your devices to choose your ideal playback experience. To do so :
- while watching a video, click on the Subtitles menu icon at the bottom right corner of your screen
- click on the Settings button to pull up the subtitle styling settings
- make any style adjustments (the font colour and size) then click on the back arrow to continue watching
You can watch performances from the internet website play.operadeparis.fr, on your smartphone, tablet and computer. You can also watch videos on your TV (see dedicated section).
Here are the basic system requirements for accessing the website:
● A device running either:
o Microsoft Windows 10 or 11
o MacOS 10 (or later version)
o iOS 14 (or later version)
o Android 11 (or later version)
● One of the following supported internet browsers:
o Chrome 106 (or higher version)
o Firefox 105 (or higher version)
o Microsoft Edge Chromium 106 (or higher version)
o Safari 14 (or higher version)
There is no POP mobile app, only an internet website accessible from all the devices listed above.
Here are the different possibilities to play a video on your TV:
● Airplay: you have an Apple device, you can connect your screen on your TV (on your Apple TV or your AirPlay 2-compatible smart TV) via Airplay.
▪ How? From your iPhone, iPad or your Mac:
▪ Connect to the same Wi-Fi network your Apple device and the device you want to watch your video on via AirPlay
▪ Go to the website l’Opéra chez soi and launch the video.
▪ On the player, click on the AirPlay icon then select the TV screen on which you want to play the video from the list of available AirPlay devices
▪ Enjoy your performance on your TV screen!
▪ More details on: https://www.apple.com/lae/airplay/
Note: Side-loaded captions are not supported with Airplay
● Chromecast: from your Chrome browser, you can connect your computer or mobile screen on your TV equipped with Chromecast.
▪ How? From your computer (Mac or PC), Android smartphone/tablet equipped with a Chrome browser:
▪ Connect to the same Wi-Fi network your device and the Chromecast you want to watch your video on
▪ Go to the website l’Opéra chez soi and launch the video
▪ On the player, click on the “Cast” icon then select the TV screen on which you want to play the video from the list of available Chromecast devices
▪ Enjoy your performance on your TV screen!
▪ More details on: https://support.google.com/chromecast/chromecast/?hl=en#topic=3058948
Note: Chromecast is not supported by iOS smartphones/tablets, but only supported by MacOS computers.
● HDMI cable: you can use a HDMI cable to share your computer screen (Mac or PC) on your TV.
Others
To watch your live show, book your ticket on play.operadeparis.fr. Note that you can book in advance your performance. You will receive an order confirmation email and then find your show in the section “My Account” with the date of the broadcast displayed on the video.
The day of the live broadcast, one hour before the performance goes live, you will receive a reminder email. You can access the live video a few minutes before the start of the broadcast by clicking on the video in "My current rentals" in the "My account" section.