Message to spectators

Message to spectators

The performance of Raymonda on December 5 was unfortunately unable to take place because of national industrial action concerning pension reform. The Paris Opera apologizes for this cancellation.
Given the right of employees to declare industrial action up until the scheduled performance time, the Opera was not able to inform the audience earlier and apologizes for this too.
This situation is likely to recur over the coming days. As of now, the exchange of tickets, free of charge, for another date or another performance during the season, is possible.  

The Paris Opera proposes either:

  • A ticket exchange1 for another performance date of this ballet (from 6 to 31 December 2019), according to availability2 or for another production of the 2019-2020 season.
    Ticket exchange will be possible until Thursday 12 December 2019:
    - at the box office of the Opéra Bastille and the Palais Garnier,
    - by telephone on + 33 1 73 60 23 23, from Monday to Saturday from 9:00 am to 7:00 pm.

  • A refund:
    - the purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office) will automatically be refunded from Friday 13 December 2019 on the bank account used for the payment;
    - for the others: refund by post, within approximately one month, after reception of ticket(s), personal details and a Visa, MasterCard, American Express payment card number along with expiry date, or a French bank "RIB" (I.B.A.N with the code B.I.C).

    These documents should be sent to us before 5 March 2020 at the address below:
    Opéra national de Paris - Service spectateurs
    SC RAYMONDA 05/12 - 120 rue de Lyon - 75576 Paris Cedex 12- FRANCE
    Or by email at:

Special cases

  • AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
  • Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
  • Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" (on +33 1 40 01 80 54 from Monday to Friday from 10:00 am to 1:00 pm and from 2:00 pm to 5:00 pm or No refund will be completed without ticket(s).
  • Spectators invited by a Paris Opera partner should contact the partner directly.

Further information is available on + 33 1 73 60 23 23, from Monday to Saturday from 9:00 am to 7:00 pm, or on

(1) except young rates.
(2) If the new tickets are more expensive than the original tickets the price difference will be charged to the customer.  

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