Message to spectators

Message to visitors and spectators of the performances of Saturday 8 December 2018 at the Opéra Bastille and the Palais Garnier

Due to the demonstrations planned in Paris this Saturday 8 December 2018, the Opéra Bastille and the Palais Garnier will remain closed and all public activities will be cancelled:  

  • Adjournment of the Ballet School demonstrations of Saturday 8 December at 10:30 am and 2:30 pm to Wednesday 19 December, at the same time ;
  • Adjournment of Cendrillon of Saturday 8 December at 2:30 pm to Saturday 15 December at 2:30 pm ;

The performances of the Paris Opera Ballet school on December 19th and Cendrillonon December 15th at 2.30pm are reserved in priority for spectators who have purchased tickets for Saturday, December 8th.  

  • Cancellation of Cendrillon of Saturday 8 December at 8:00 pm ;
  • Cancellation of La Dame aux camélias of Saturday 8 December at 8:00 pm.

The Paris Opera offers you either:

A ticket exchange* for the new dates or for another performance of the 2018-2019 season. Ticket exchange will be possible from December 7 to 14:

  • at the box office of the Opéra Bastille and the Palais Garnier, from Monday to Saturday, from 11.30 am to 6.30 pm at the Opéra Bastille and from 10 am to 6.30 pm at the Palais Garnier. (The boxoffice will be closed on Saturday 8 December) ;
  • by telephone on + 33 1 73 60 23 23, from Monday to Saturday from 9:00 am to 7:00 pm.

A refund:

  • the purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office) will automatically be refunded on your bank account from Thursday 20 December 2018;
  • for the others : refund by post, within approximately one month, after reception of ticket(s), personal details and a Visa, MasterCard, American Express payment card number along with expiry date, or a French bank "RIB"(I.B.A.N with the code B.I.C).

    These documents should be sent to us before 8 March 2019 at the address below:
    Opéra national de Paris - Service spectateurs
    SC TITTLE OF THE PRODUCTION 08/12 - 120 rue de Lyon - 75576 Paris Cedex 12- FRANCE Or by email at: REGIERP@operadeparis.fr

Special cases

  • AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
  • Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
  • Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" (on +33 1 40 01 80 54 from Monday to Friday from 10:00 am to 1:00 pm and from 2:00 pm to 5:00 pm or groupes@operadeparis.fr). No refund will be completed without ticket(s).
  • Spectators invited by a Paris Opera partner should contact the partner directly.

Further information is available on + 33 1 73 60 23 23, from Monday to Saturday from 9.00 am to 7.00 pm, or on operadeparis.fr.

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