Message to spectators of The Nutcracker on Sunday 10th December at the Opéra Bastille

As a result of a strike followed by some of the Paris Opera's staff which has not allowed all the necessary rehearsals to take place, the performance of The Nutcracker scheduled on Sunday 10^th December 2023 at 2:30 pm at the Opéra Bastille is unfortunately cancelled.

We wish to apologize and to propose a refund:

• purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded within three weeks on the bank account used for the payment, no action is required from you;
  
• in the event you cannot be automatically reimbursed by re-crediting your payment cards, the amount will be transferred to your credit balance available in your personal space on operadeparis.fr. In order to be reimbursed, you must enter your bank details in your personal space or send them by email to REGIERP@operadeparis.fr (IBAN and BIC code or bank card number with expiry date) or by post below:
  
  

  Opéra national de Paris
  DESMA Régie d’Avances et de recettes
  SC Casse-Noisette 10/12
  120 rue de Lyon
  75576 Paris Cedex 12

There will be no refunds of tickets at the box office.

• AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
• Spectators who have bought their tickets via an Agency (ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
• In the case of a reimbursement request, works committee, association and group leaders should send bank details to the Services Groupes at the Opera, 8 rue Scribe, 75009 Paris (info on 01 40 01 80 54 from Monday to Friday from 10 am to 1 pm and from 2 pm to 5 pm or groupes@operadeparis.fr). If you wish to exchange your tickets, please contact the Services Groupes.
• Spectators who have purchased their ticket via an agency (FNAC, ticket agencies) will be reimbursed directly by the agency.
• Spectators who have bought their tickets via a Tick'n Box should contact Tick'n Box's customer service by email or by telephone at +33 9 70 25 22 42 (price of a local call) Monday through Friday from 9:30 am to 6 pm (except public holidays).
• Spectators invited by a Paris Opera partner should contact the partner directly.