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Terms of use

Specific conditions governing the sale and use of tickets for avant-première performances 2017-2018

The Paris Opera has decided to open 13 performances from the 2016/2017 season to customers under the age of 28 at a flat-rate price of €10 each, irrespective of seat category. The general terms of sale currently in effect apply to the sale and use of all tickets to the avant-première performances of the 2017/2018 season, which are performances exclusively reserved for audiences under the age of 28 (anyone born after January 1st 1989).

1. Purchase of avant-premiere tickets

The purchase of €10 tickets for avant-première performances is limited to 2 tickets per person under the age of 28 (anyone born after January 1st 1989) and are sold subject to availability. The second person in possession of a ticket for an avant-première performance must also be under the age of 28.

The €10 ticket price is only open to young people under the age of 28 who have registered and indicated their date of birth beforehand on the Paris Opera’s website. All seats are numbered and all seat allocations must be respected.

Tickets for avant-première performances will go on sale approximately one month prior to the performance in question (see the schedule of opening dates on the Paris Opera’s website in the section “Opera and Young adults”>“Avant-premières”). Tickets can be purchased either online at the Paris Opera’s website or by telephone at 08 92 89 90 90 (€0.34/min inclusive of tax. Network provider surcharges may apply) or at +33 1 71 25 24 23 from abroad, Monday to Friday from 9am to 6pm and Saturday from 9am to 1pm (except public holidays). In accordance with article L 121-17 and L 121-21-8 of the French Consumer Code, the right of retraction does not apply to the online purchase of theatre tickets. 

2. Price and payment

The €10 price applies to all seat categories and is subject to availability.

Payments can be made by bank card: Eurocard / Mastercard, Visa, Carte Bleue, American Express, JCB. Tickets can also be purchased at the box office with cash or by cheque or postal order made payable to the Opéra national de Paris. All foreign cheques in euros must be able to clear in France.

3. Changes and cancellations

The Paris Opera reserves the right to modify its productions and in particular to propose a concert version when conditions do not allow for the presentation of the performance as originally planned. The Paris Opera reserves the right to make changes to the cast. In the event that a performance has to be cancelled by the Paris Opera, except in the case of an act of God which expressly includes the requisition of the Opera for any reason by any State authority and/or in the event of a general strike, The face value of the ticket purchased from the Paris Opera by the customer will be refunded by the Paris Opera at the request of the interested party no later than one month after the date of the performance concerned, on condition that such a request be made no later than three months after the date of the performance and upon presentation of the complete unused ticket and the customer’s banking details (RIB or bank card number or American Express with expiration date, or JCB), excluding any other right to additional financial damages or compensation such as travelling or accommodation expenses. Tickets will not be refunded if the performance has to be halted after its midway point. 

4. Issue of tickets

Special-rate tickets will only be issued on presentation of the relevant identification providing proof of age. Tickets may be obtained at the box office at the time of purchase.

Tickets purchased by telephone or online can be sent by registered mail (€7.50) to addresses in France only and by regular mail (€3.50) to addresses abroad, or they can be printed free of charge by the customer on their personal page at operadeparis.fr once payment for the order has been approved and validated. Any change to a postal or e-mail address must be notified immediately. Customers may update their own contact information in their customer file on the Paris Opera’s website, by e-mail at mescoordonnees@operadeparis.fr or they can do so by writing to: Service des Relations avec le public / Opéra national de Paris 120 rue de Lyon / 75576 Paris cedex 12. No refunds will be made by the Paris Opera if tickets could not be delivered due to a failure to signal a change of address. In the event that tickets have not been received three business days prior to the performance, customers should contact the Paris Opera by telephone on 08 92 89 90 90 (€0.34/min inclusive of tax. Network provider surcharges may apply) or from outside France on +33 1 71 25 24 23, Monday to Friday from 9am to 6pm and Saturday from 9am to 1pm (except public holidays). The Paris Opera cannot be held responsible for any loss, theft or delay of tickets that may arise during delivery. Duplicates: No duplicate paper tickets will be issued without the specific agreement of the Paris Opera and they will be limited to numbered seats that are identifiable by name. In such cases, the duplicate tickets will be made available for collection at the Paris Opera on the evening of the performance from the theatre were the performance is scheduled. In the event that a performance is cancelled under the conditions set out in paragraph 3, duplicate tickets will, with the specific agreement of the Paris Opera, be refunded by mail only (on condition that a RIB or bank card or American Express number with expiration date, or JCB are attached).

5. Tickets and conditions of use

The first ticket presented on entering the theatre invalidates all others that may be presented later. Tickets cannot be returned or refunded (notably in the event of loss or theft), nor can they be exchanged or resold except on the Paris Opera’s own official ticket-exchange service and only to customers that fit the same age criteria.

Any holder of a ticket obtained within the current offer is forbidden to use that ticket for any promotional or commercial purposes. Failure to respect this clause will result in legal action. In particular, the sale, resale or exchange of tickets without the specific consent of the Paris Opera is strictly forbidden and will result in legal action as provided for under the French penal Code (the law of June 17, 1919). As such, the Paris Opera reserves the right to refuse access to any person in possession of a ticket obtained from an organization other than the Paris Opera or any third party not mandated by it. Tickets for avant-première performances will be issued with the name of the bearer on them. On arrival at the Opera, the bearer will be required to present the ticket along with the appropriate photo identification showing proof of age. Admission to the theatre may be denied if such proof cannot be provided. All seat assignments must be made as per the number inscribed on the ticket.

6. Conditions of admission to the paris opera’s theatres

Appropriate attire is required. Only those people holding a valid ticket will be allowed into the theatre. Each ticket is valid for one seat only. Ticket-holders may not sell or distribute any product or item on the Opera's premises. The doors to the theatre’s auditorium are closed as soon as the curtain is raised. Latecomers will be obliged to wait until the end of the first scene or first act of the performance to be seated. The photography, filming, or recording of all or part of a performance is strictly prohibited. It is forbidden to consume food and/or drink in the auditorium. Silence must be observed during the performance.

Anyone who fails to respect these rules may be ejected from the theatre.

Children under the age of 6 may not attend avant-première performances. It is not recommended for children under the age 14 to attend avant–première performances other than as part of a school group (accompanied by an adult). Children between the ages of 6 and 14 who are not in a school group must be accompanied by a young adult under the age of 28. Children under the age of three are not allowed in the theatres except for performances specifically intended for them.
The specific conditions governing the sale of avant-première tickets for the s 2017/2018 season are subject to change.

July 2017

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