2025/2026 FAMILY CARD - Terms of use - Opéra national de Paris

My special offers

By date

Prices

300

0€

300€

Show / Event

Venue

Experience

2025/2026 FAMILY CARD

GENERAL TERMS AND CONDITIONS OF SALE AND USE OF THE 2025/2026 FAMILY CARD

These general terms and conditions apply to the sale and use of Paris Opera Family card (“carte famille”). The Paris Opera reserves the right to make any changes to these conditions, particularly in response to regulatory changes.

Any data collected at the time of any purchase will be processed in accordance with the rules for the protection of personal data as described in the confidentiality policy accessible in the Personal Data section of the operadeparis.fr website.

The 2025/2026 Family card can be purchased from 27 May 2025, up to a limit of one card per season. The opening date of sale may be changed by the Paris Opera without prior notice.

Family cards can be purchased:

On operadeparis.fr. If the customer does not receive confirmation or rejection of their order by email within 24 hours, they should contact Paris Opera at resa.internet@operadeparis.fr
By phone at +33 8 92 89 90 90 (€0.35 incl. VAT/min from a landline, additional charges may apply depending on the operator), or from abroad at +33 1 71 25 24 23, Monday to Saturday from 9 a.m. to 7 p.m. (excluding public holidays). These hours are subject to change depending on circumstances,
At the ticket offices:
- Palais Garnier (corner of Rue Scribe and Rue Auber – 75009 Paris) from 10 a.m. to 6.30 p.m. from Monday through Saturday (except public holidays) and one hour before each performance, including Sundays and public holidays,

- Opéra Bastille (access via 120, Rue de Lyon – 75012 Paris) from 2.30 p.m. to 6.30 p.m. from Tuesday through Saturday (except public holidays) and one hour before each performance, including Sundays, Mondays and public holidays.

A 14-day cooling-off period applies to the remote purchase of Family cards, in accordance with Article L 221-18 of the French Consumer Code.

The Family card is priced at €30 for the 2025/2026 season.

The Paris Opera reserves the right to change the price of the Family card at any time. However, these changes will have no effect on the price of orders that have already been paid for.

Family cards must be paid for in a single payment:

by bank card or American Express
by cheque made payable to Opéra national de Paris (ticket offices only)
in cash (ticket offices only)
by credit voucher(s) (by telephone and at ticket offices only)
by gift voucher(s), credit voucher(s) or credit account(s).

Any method of payment not provided for in these terms and conditions will be refused by the Paris Opera. Company payments are not accepted.

The Family card grants its holder a 50% discount on ticket prices for children under 18 for a selection of performances from the 2025/2026 season, available on operadeparis.fr, and in certain seating categories. Each ticket order must include at least one full-price ticket and one reduced-price ticket, and no more than two full-price tickets and three reduced-price tickets. The discount applies to tickets purchased in categories Optima to 8 at the Opéra Bastille, categories Optima to 4 at the Palais Garnier and categories 1 to 6 at the Philharmonie de Paris (subject to availability, excluding Arop galas).

The Family card does not come with a physical card.

The discount associated with the Family card is activated once payment has been made, and is accessible starting 3 June 2025, via the holder's personal account on operadeparis.fr, or by providing the holder's name when purchasing by phone or at the ticket offices. Performance tickets can be purchased according to the booking opening calendar.

The benefits of the Family card cannot be combined with those of other products (subscriptions, family cards, season tickets, etc.) available from the Paris Opera.

The benefits of the Family Card cannot be combined with those of other products (subscriptions, passes, season tickets, etc.) offered by the Paris Opera, except for discounts available to audiences with disabilities.

Any holder of a Family card purchased as part of the Paris Opera's offers is strictly prohibited — under penalty of possible legal action — from using it for promotional or commercial purposes.

Performance tickets purchased using the Family card are subject to the general terms and conditions of sale and use for individual (non-subscription) tickets, and cannot be resold on the official ticket exchange platform of the Paris Opera.

Any complaints must be submitted in writing within 8 calendar days following the event that gave rise to the complaint, and must be sent to the Paris Opera by email service.spectateurs@operadeparis.fr), land mail (Service Spectateurs, Opéra national de Paris, 120 rue de Lyon, 75576 Paris Cedex 12 – France) or Telephone (+33 1 73 60 25 25). For deadline purposes, the postmark will serve as proof of dispatch date in the case of land mail.

In accordance with Article R 616-1 of the French Consumer Code, you are entitled to a free consumer mediation service if no resolution has been found, either online at mediationconso-ame.com, or by land mail (Médiation de la consommation AME: 197 boulevard Saint-Germain, 75007 Paris – France).

^{General terms and conditions of sale, 2025/2026 season, subject to change
Updated: March 2025}

^{ADEME identifier:FR233310_03CWQO}