Spectators information

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Message to spectators

Message to spectators of the performances of George Balanchine, Manon, Don Giovanni and of the Ballet School production at the Opéra Bastille and the Palais Garnier

In application of the decree published in the Official Journal on March 9, concerning measures in relation to the spread of the “Covid-19” virus, including the ban on public gatherings of more than 1,000 people, the Paris Opera is obliged to cancel all performances of the following productions:
- Manon, from March 13 to April 3
- George Balanchine, from March 12 to April 10,
- Don Giovanni: from March 21 to April 24
-The Ballet School production: from March 25 to 30,

Performances and concerts scheduled at the Amphitheatre and the Studio Bastille are maintained.
Other information will be made available on operadeparis.fr as the situation develops.

The Paris Opera proposes a refund:

  • the purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office) will automatically be refunded from the day following the date of your performance, on the bank account used for the payment;
  • for the others: refund by post, within approximately three months, after reception of ticket(s), personal details and a Visa, MasterCard, American Express payment card number along with expiry date, or a French bank "RIB" (I.B.A.N with the code B.I.C).
    These documents should be sent to us before 30 June 2020 at the address below:
    Opéra national de Paris - Service spectateurs
    SC "NAME OF THE PRODUCTION" "DATE OF THE PERFORMANCE"
    120 rue de Lyon - 75576 Paris Cedex 12- FRANCE
    Or by email at: REGIERP@operadeparis.fr

Special cases

  • AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
  • Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
  • Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" (on +33 1 40 01 80 54 from Monday to Friday from 10:00 am to 1:00 pm and from 2:00 pm to 5:00 pm or groupes@operadeparis.fr). No refund will be completed without ticket(s).
  • Spectators invited by a Paris Opera partner should contact the partner directly.

Further information is available on + 33 1 73 60 23 23, from Monday to Saturday from 9:00 am to 7:00 pm, or on operadeparis.fr.

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