- AROP ticket-holders should contact AROP directly on firstname.lastname@example.org
- Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
- Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" : email@example.com. No refund will be completed without ticket(s).
- Spectators invited by a Paris Opera partner should contact the partner directly.
Further information is available on operadeparis.fr or on + 33 1 73 60 23 23, (currently restricted service).