Message to visitors of the Palais Garnier on Tuesday 5 May

It is with regret that we inform you the Palais Garnier will be closed to visitors on Tuesday 5 May 2026 due to a strike followed by some members of our staff.

We apologise for the inconvenience and are offering:

For tickets paid entirely by bank card: an automatic refund will be issued within 5 to 25 days directly to the bank account used for payment. You will receive an email notification once the operation has been completed; no action is required on your part.

For tickets purchased by any other means of payment (cheque, cash, gift voucher, exchange), the refund will be issued once:
1. The amount has been credited by the Opera to your account balance within 5 to 25 days. You will be notified of this step by email.
2. You have provided your bank details (IBAN and BIC) in the “My bank details” section of your Paris Opera account, or sent them by post to:
  Opéra national de Paris, DESMA Régie d’Avances et de recettes
  SC Visites 05/05, 120 rue de Lyon 75576 Paris Cedex 12
3. You have clicked on “Reclaim my credit” in your personal account.

There will be no refunds of tickets at the box office.

SPECIFIC EXCEPTIONS

Employees who have purchased their ticket(s) from their Social and Economic Committee should contact the CSE representatives directly.
Members of a group (associations, groups of friends, etc.) should contact the group manager directly.
CSE, association and group managers should send their bank details (IBAN and BIC code) to the Service Visites de l'Opéra, 8 rue Scribe, 75009 Paris (information: visitegarnier@operadeparis.fr);
Visitors who have bought their ticket(s) on a platform (Get Your Guide, Tiqets, Headout...) will be reimbursed directly by the distributor.
Visitors who have purchased guided tour tickets from Manatour will be reimbursed directly by the distributor (information on +33 534 394 200, reservation@manatour.fr).