Message to the audience of Ercole amante on 28 May at the Opéra Bastille

We regret to inform you that the performance of Ercole amante on 28 May 2026 at 7:30 p.m. at the Opéra Bastille has been cancelled due to a strike followed by some members of our staff.

We sincerely apologise for this situation and offer the following options:

You may exchange your tickets⁽¹⁾ for another performance of Ercole amante subject to availability. Exchanges are possible until 5 June 2026 inclusive:

at the Opéra Bastille box office, Tuesday through Saturday from 2:30 p.m. to 6:30 p.m., or at the Palais Garnier box office, Monday through Saturday from 10 a.m. to 6:30 p.m.,
by phone at +33 1 73 60 23 23, Monday through Saturday from 9 a.m. to 7 p.m.

Or you may request a refund:

For tickets paid entirely by bank card (excluding purchases at the box office): an automatic refund will be issued within within a few weeks directly to the bank account used for payment. You will receive an email notification once the operation has been completed; no action is required on your part.

For tickets purchased by any other means of payment (cheque, cash, gift voucher, exchange) or at the box office, the refund will be issued once:
1. The amount has been credited by the Opera to your account balance within a few weeks. You will be notified of this step by email.
2. You have provided your bank details (IBAN and BIC) in the “My bank details” section of your Paris Opera account, or sent them by post to:
  Opéra national de Paris, DESMA Régie d’Avances et de recettes
  SC Ercole amante 28/05, 120 rue de Lyon 75576 Paris Cedex 12
3. You have clicked on “Reclaim my credit” in your personal account.

There will be no refunds of tickets at the box office.

SPECIFIC EXCEPTIONS

AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
Spectators who have bought their tickets via an agency (ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the agency.
In the case of a reimbursement request, works committee, association and group leaders should send bank details to the Service Groupes at the Opera, 8 rue Scribe, 75009 Paris (info on +33 1 40 01 80 54 from Monday to Friday from 10 am to 1 pm and from 2 pm to 5 pm except public holidays or groupes@operadeparis.fr).
Spectators who have bought their tickets via Wonderbox Connect (ex Tick'nBox) should contact Wonderbox Connect customer service by email or by telephone at +33 9 70 25 22 42 (price of a local call) Monday through Friday from 9:30 am to 6 pm (except public holidays).
Spectators invited by a Paris Opera partner should contact the partner directly.

^{By phone at +33 1 71 60 23 23, Monday through Saturday from 9 am to 7 pm (except public holidays)}

Immerse in the Paris Opera universe

Corporate Partnerships