Message to spectators of Platée on Tuesday 12th July at the Palais Garnier

Due to a technical incident affecting scenery changes, the performance of Platée scheduled on Tuesday 12^th July at 7:30 pm will be performed in a concert version (soloist singers and chorus in stage costumes, no set).

We wish to apologize to spectators of this performance.

In compensation for any inconvenience caused to those who attend this performance, the Paris Opera proposes a purchase voucher amounting to approximately 50% of the price indicated on the ticket, valid for two years, to use for tickets of the performance of your choice. This voucher will be available in your personal space on operadeparis.fr in the course of July.

For those not wishing to attend the performance, the Paris Opera proposes a refund:

• purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded within two weeks on the bank account used for the payment;
  
• in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available on operadeparis.fr. Spectators can then enter their bank details in their personal space or send them by email to REGIERP@operadeparis.fr (IBAN and BIC code or bank card number with expiry date) or by post below:
  Opéra national de Paris
  DESMA Régie d’Avances et de recettes
  SC Platée 12/07
  120 rue de Lyon
  75576 Paris Cedex 12

There will be no refunds of tickets at the box office on the night of the performance.

Special cases

• AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
  
• Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
  
• Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" (on +33 1 40 01 80 54, from Monday to Friday from 10 am to 1 pm and from 2 pm to 5 pm or groupes@operadeparis.fr). 
  
• Spectators invited by a Paris Opera partner should contact the partner directly.

^{Further information is available on +33 1 73 60 23 23, from Monday to Saturday from 9 am to 7 pm, or on operadeparis.fr.}