Message to spectators of Mayerling on Thursday 10th November at the Palais Garnier

As a result of a national and interprofessional strike followed by some of the Opera's staff, the performance of Mayerling scheduled on Thursday 10th November 2022 is unfortunately cancelled.

We wish to apologize to spectators of this performance and to propose:

• A ticket exchange* for another production of the 2022/2023 season according to availability. Ticket exchange will be possible from Saturday 12th November and until Saturday 19th November 2022:
  - at the box office of the Opéra Bastille, Monday through Friday from 2:30 pm to 6:30 pm;
  - by telephone on +33 1 73 60 23 23, Monday through Saturday from 9 am to 7 pm.
  
  

•  A refund:
  - purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded from Monday 21st November 2022 on the bank account used for the payment;
  - in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available in their personal space on operadeparis.fr. In order to be reimbursed, spectators must enter their bank details in their personal space or send them by email to REGIERP@operadeparis.fr (IBAN and BIC code or bank card number with expiry date) or by post below:
  Opéra national de Paris
  DESMA Régie d’Avances et de recettes
  SC Mayerling 10/11
  120 rue de Lyon
  75576 Paris Cedex 12

  There will be no refunds of tickets at the box office on the day of the performance.

• AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
  
  
• Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
  
  
• Members of a group (association, group of friends, etc...) should contact the group leader directly (exchange or refund).
  
  
• Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" (on +33 1 40 01 80 54 from Monday to Friday from 10:00 am to 1:00 pm and from 2:00 pm to 5:00 pm or groupes@operadeparis.fr). No refund will be completed without ticket(s).
  
  
• Spectators invited by a Paris Opera partner should contact the partner directly.