Message to spectators of Cendrillon on Monday 4th April at the Opéra Bastille

Following several positive Covid-19 test results among the artists, we are unfortunately obliged to cancel the performance of Cendrillon scheduled on Monday 4^th April 2022 at 7:30 pm.

We wish to apologize to spectators of this performance and to propose:

A ticket exchange¹ for another performance date of this opera, according to availability. Ticket exchange will be possible from Tuesday 5^th April and until Monday 11^th April 2022:

- at the box office of the Opéra Bastille, Monday through Friday from 2:30 pm to 6:30 pm, and of the Palais Garnier, Monday through Friday from 10:30 am to 6:30 pm.
- by telephone on +33 1 73 60 23 23, Monday through Saturday from 9 am to 7 pm.
A refund:

- purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded from Tuesday 12^th April 2022 on the bank account used for the payment;
- in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available in their personal space on operadeparis.fr. In order to be reimbursed, spectators must enter their bank details in their personal space or send them by email to REGIERP@operadeparis.fr (IBAN and BIC code or bank card number with expiry date) or by post below:
Opéra national de Paris - Service spectateurs
SC Cendrillon 04/04 - 120 rue de Lyon
75576 Paris Cedex 12

There will be no refunds of tickets at the box office on the day of the performance.

^{(1) If the new tickets are more expensive than the original tickets the price difference will be charged to the customer.}

AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" (on +33 1 40 01 80 54 from Monday to Friday from 10:00 am to 1:00 pm and from 2:00 pm to 5:00 pm or groupes@operadeparis.fr). No refund will be completed without ticket(s).
Spectators invited by a Paris Opera partner should contact the partner directly.