Message to spectators of Ariodante on Sunday 14th May at the Palais Garnier

We wish to apologize to spectators of this performance.

In compensation for any inconvenience caused to those who attend this performance, the Paris Opera proposes a 50% partial refund.

For those not wishing to attend the performance, the Paris Opera proposes a 100% refund.

To be reimbursed partially or totally, the terms are as follows:

• purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded within three weeks on the bank account used for the payment;
  
• in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available in their personal space on operadeparis.fr. In order to be reimbursed, spectators must enter their bank details (IBAN and BIC code) in their personal space or send them by post below:
  Opéra national de Paris
  DESMA Régie d’Avances et de recettes
  SC Ariodante 14/05
  120 rue de Lyon
  75576 Paris Cedex 12

There will be no refunds of tickets at the box office.

• AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
• Spectators who have bought their tickets via an Agency (ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
• In the case of a reimbursement request, works committee, association and group leaders should send bank details to the Services Groupes at the Opera, 8 rue Scribe, 75009 Paris (info on 01 40 01 80 54 from Monday to Friday from 10 am to 1 pm and from 2 pm to 5 pm or groupes@operadeparis.fr). If you wish to exchange your tickets, please contact the Services Groupes.
• Spectators who have purchased their ticket via an agency (FNAC, ticket agencies) will be reimbursed directly by the agency.
• Spectators invited by a Paris Opera partner should contact the partner directly.    

^{Further information: By telephone at +33 1 73 60 23 23 from Monday through Saturday from 9 am to 7 pm}