GIFT VOUCHERS - Terms of use - Opéra national de Paris

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GIFT VOUCHERS

GENERAL TERMS AND CONDITIONS OF SALE AND USE OF GIFT VOUCHERS

These general terms and conditions apply to the sale and use of Paris Opera Gift vouchers (“bons cadeaux”). The Paris Opera reserves the right to make any changes to these conditions, particularly in response to regulatory changes.

Any data collected at the time of any purchase will be processed in accordance with the rules for the protection of personal data as described in the confidentiality policy accessible in the Personal Data section of the operadeparis.fr website.

Gift vouchers can be purchased:

On operadeparis.fr. If the customer does not receive confirmation or rejection of their order by email within 24 hours, they should contact Paris Opera at resa.internet@operadeparis.fr
By phone at +33 8 92 89 90 90 (€0.35 incl. VAT/min from a landline, additional charges may apply depending on the operator), or from abroad at +33 1 71 25 24 23, Monday to Saturday from 9 a.m. to 7 p.m. (excluding public holidays). These hours are subject to change depending on circumstances
At the ticket offices of the Palais Garnier (corner of Rue Scribe and Rue Auber – 75009 Paris) from 10 a.m. to 6.30 p.m., and the Opéra Bastille (access via 120, Rue de Lyon – 75012 Paris) from 2.30 p.m. (noon on days when reservations open) to 6.30 p.m., every day except Sundays and public holidays; also available at the ticket offices one hour before each performance. These opening hours are subject to change. Up-to-date information is available on operadeparis.fr.

A 14-day cooling-off period applies to the remote purchase of Gift vouchers, in accordance with Article L 221-18 of the French Consumer Code.

The value of a Gift voucher is chosen by the purchaser, starting at €1.

Gift vouchers must be paid for in a single payment:

by bank card or American Express
by cheque made payable to Opéra national de Paris (ticket offices only)
in cash (ticket offices only)
by credit voucher(s) (by telephone and at ticket offices only)
by means of a credit account.

Any method of payment not provided for in these terms and conditions will be refused by the Paris Opera. Company payments are not accepted.

GIFT VOUCHER FORMAT

Depending on the selected format, Gift vouchers are:
• Printable or downloadable by the customer via their personal online account,
• Issued at the Paris Opera ticket offices when purchased in person,
• Sent by post, if so chosen by the purchaser, when ordered by phone or online in hard copy format. Gift vouchers sent by post will incur a flat charge of €4 per order to cover processing costs. Registered post (metropolitan France only) will incur a flat charge of €8 per order (including processing costs).

Upon receiving the Gift Vouchers, customers are advised to check that they conform to their order.

DELIVERY OF GIFT VOUCHERS

Any Gift voucher that cannot be delivered due to an unreported change of address will not be eligible for a refund of the amounts paid. In case of non-receipt of the Gift voucher(s), the customer must contact the Paris Opera at resa.internet@operadeparis.fr or by phone at +33 8 92 89 90 90 (€0.35 incl. VAT/min from a landline, additional charges may apply depending on the operator), or from abroad at +33 1 71 25 24 23, Monday to Saturday from 9 a.m. to 7 p.m. (excluding public holidays).

The Paris Opera cannot be held responsible for the loss, theft, or delay in the delivery of Gift vouchers.

LOSS OR THEFT

In the event of loss or theft of the Gift voucher, no duplicate will be issued, no refund made and no credit given.

A Gift voucher is not a ticket to a performance and does not entitle the holder to admission to the theatre.

A Gift voucher can be used, during its validity period of two years from the date of purchase, to purchase one or more tickets for performances from the Paris Opera's programme, subject to availability. It can also be used to pay for a subscription, a programme voucher, a Family card, a Season ticket, a membership card, or a visitor's ticket.

The Gift voucher cannot be used on the POP (Paris Opera Play) streaming platform, nor for purchases at the store (online or at the theatres), nor to pay for purchases made at the bar during an intermission in a performance.

For Gift vouchers purchased on or after 1 September 2026:

The Gift voucher can be used in several transactions. If the value of the Gift voucher exceeds the amount of the purchase, the remaining balance on the Gift voucher allows the beneficiary to make further purchases using the same voucher, until the balance is used up. If the value of the Gift voucher is less than the amount of the purchase, the beneficiary can pay the difference using an additional method of payment. More than one Gift voucher can be combined to pay for an order.

For vouchers purchased before 1 September 2026:

The Gift voucher must be redeemed in a single transaction. If the value of the Gift voucher exceeds the amount of the purchase, the holder can complete the order by purchasing a new Gift voucher for the unused amount, either by telephone or at the ticket offices. If the value of the Gift voucher is less than the amount of the purchase, the holder can pay the difference using an additional method of payment. More than one Gift voucher can be combined to pay for a given order.

No refund, credit note or extension will be granted if the voucher has not been used before the end of its validity period for any reason whatsoever.

The prevailing general terms and conditions of sale apply to performance tickets purchased using the Gift Voucher

Any complaints must be submitted in writing within 8 calendar days following the event that gave rise to the complaint, and must be sent to the Paris Opera by email (service.spectateurs@operadeparis.fr), land mail (Service Spectateurs, Opéra national de Paris, 120 rue de Lyon, 75576 Paris Cedex 12 – France) or Telephone (+ 33 1 73 60 25 25). For deadline purposes, the postmark will serve as proof of dispatch date in the case of land mail.

In accordance with Article R 616-1 of the French Consumer Code, you are entitled to a free consumer mediation service if no resolution has been found, either online at mediationconso-ame.com, or by land mail (Médiation de la consommation AME: 197 boulevard Saint-Germain, 75007 Paris – France).

^{Conditions générales de vente susceptibles de modifications.
Mise à jour : August 2026}

^{Identifiant ADEME : FR233310_03CWQO}