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These Terms and Conditions apply to Visitor Tickets and Multimedia Tablet Vouchers purchased directly from the Paris Opera. Tickets and Vouchers cannot be exchanged, returned or refunded (in particular in the event of loss or theft, inaccessibility or restricted access to any of the visiting areas).

The Paris Opera reserves the right to change prices at any time. However, these changes will not affect the price of orders that have already been paid for.

Reduced rates and free admission are subject to the presentation of valid proof of eligibility.

No changes (to the date, time slot, number of participants and/or price) and no refunds can be made once the order has been paid for, the order form has been sent or the booking has been confirmed on the ADAGE platform.

The visit may be cancelled, even at the last minute, if the Theatre's activities so require. In the event of cancellation on our part, a refund for the tickets will be offered.

INDIVIDUAL TICKETS

Individual Visitor Tickets and Multimedia Tablet Vouchers can be purchased:

• Online at operadeparis.fr;
• By telephone on +33 (0)8 92 89 90 90 (€0.35 incl. VAT/min from a landline, excluding any costs charged by your operator);
• On the Paris Opera app;
• At the Palais Garnier ticket machines;
• At the Palais Garnier or the Opéra Bastille ticket offices.

Tickets can be paid for by:

• Valid credit card (Carte Bleue, Visa, Eurocard/Mastercard, American Express);
• Cheque in euros payable at a French bank, made out to the Opéra national de Paris, at the ticket offices only;
• Cash in euros, at the ticket offices only.
• Paris Opera gift vouchers, credit notes and credit balances.

In accordance with Articles L 121-17 and L 121-21-8 of the French Consumer Code, the right of withdrawal does not apply to the remote purchase of Visitor Tickets.

GROUP OR BULK TICKETS

These Terms and Conditions apply to:

• Company social and economic committees;
• Non-profit associations;
• Tour operators;
• Coach operators;
• Travel agencies;
• Schools and extracurricular establishments;
• Groups of friends;
• Approved tour guides (guides-conférenciers – see definition below).

The purchaser sends the booking request to the Paris Opera by email tovisitegarnier@operadeparis.fr . Incomplete booking requests will not be processed by the Paris Opera, which will inform the purchaser.

Orders can be paid for by:

• Valid credit card (Carte Bleue, Visa, Eurocard/Mastercard, American Express)
• Cheque in euros payable at a French bank, made out to the Opéra national de Paris. The amount must be indicated. The Paris Opera cannot be held liable for any damage resulting from the customer's failure to include this information on the cheque.
• Bank transfer (request bank details from the Palais Garnier Visitor Services Department – Services des visites). The file number provided by the Visitor Services Department must be specified on the transfer order.
• Purchase order or administrative mandate for public institutions only. The sending a signed purchase order constitutes a commitment.
• Culture Pass (for educational establishments).

Upon receipt of payment, the Paris Opera will process the request within 21 days and notify the purchaser by email. No changes can be made after payment has been received.

If payment has not been received by the Paris Opera 15 days before the date of the visit, the order will be automatically cancelled.

No payment should be made before the Paris Opera has sent a quote.

The purchaser is requested to inform their customers of these General Terms and Conditions of Sale. In the event of failure to do so, the Paris Opera reserves the right to refuse any new orders.

1. Organised group tour

These Terms and Conditions apply to all groups accompanied by an approved tour guide (no minimum number of participants) and to groups without an approved tour guide of 10 people or more.

Bookings are mandatory and subject to availability. We recommend submitting requests at least 21 days before the tour.

Each group must pay a flat-rate ticket price, which will depend on the type of group and the number of participants.

A wireless group guiding system is mandatory for all speaking events (except for kindergarten and primary school groups and groups of fewer than 7 people).

2. Bulk tickets (20 tickets or more)

Tickets are available at a special rate and are valid for one year from the date of issue. They are for individual use only (maximum 7 people without speaking event).

3. Multimedia Tablet Vouchers

Vouchers are available at the standard price and are valid for one year from the date of issue.

Upon receiving the tickets, the customers are asked to check that they match their order.

SINGLE-USE VISITOR TICKETS AND MULTIMEDIA TABLET VOUCHERS

Depending on the format chosen when ordering, tickets are:

• Printable by the customer via their personal account or accessible on a mobile phone;
• Issued at the Palais Garnier ticket offices or at the automatic ticket machines located in the entrance hall when purchased on site;
• Sent by land mail, at the customer's discretion, when ordered by telephone or online in cardboard format. Tickets sent by standard land mail are subject to a flat-rate administration fee of €4 per order. Tickets sent by registered mail (mainland France only) are subject to a fee of €8 per order (including administration costs).

VISITOR TICKETS AND MULTIMEDIA TABLET VOUCHERS FOR GROUPS AND PROFESSIONALS

Visitor tickets and Multimedia Tablet Vouchers must be downloaded from the agent customer account.

Any change of contact details must be reported by email to visitegarnier@operadeparis.fr. The Paris Opera cannot be held responsible for the loss or theft of tickets. In case of difficulty downloading tickets and vouchers for multimedia tablets, the customer must contact the Audience and Visitor Services Department (Service spectateurs et visiteurs) no later than three working days before the date of the visit.

Entry to the Palais Garnier is only possible upon presentation of a valid Visitor Ticket.

Each ticket entitles the holder to a single entry, and re-entry is not possible once the building is left.

The cloakrooms are closed during visiting hours. Certain items are not permitted in our theatres.

The admission ticket includes access to public areas, including: the Rotonde des abonnés and the Bassin de la pythie, the grand staircase, the Grand Foyer and the Avant-foyer, the Salons de la Lune and the Salons du Soleil, the Rotonde du glacier and the Opera’s Library-Museum (Bibliothèque nationale de France). The admission ticket also gives access to temporary exhibitions, when available.

The temporary exhibition space and the shop are not accessible to people with reduced mobility.

For reasons related to the theatre's artistic activities, access to the auditorium may be restricted or impossible for visitors. Inaccessibility or restricted access to any of the public areas will not give rise to a refund or exchange.

Groups must book in advance with the Paris National Opera's Audience and Visitor Services Department (see section PURCHASE TERMS AND CONDITIONS / GROUP OR BULK TICKETS).

Guided tours must be led by a guide holding a professional tour guide licence or a teacher with their students (referred to above as approved tour guide), unless expressly authorised by the Paris Opera. The Paris Opera reserves the right to refuse access to groups that do not comply with the above conditions.

MULTIMEDIA TABLETS

The devices can be collected on presentation of the voucher at the counter located before the entrance to the tour.

The devices must be returned at the theatre exit.

AUDIO-GUIDE EQUIPMENT

The devices, available by reservation only, can be collected at the counter located before the entrance to the tour upon presentation of the group flat-fee ticket.

The devices must be returned at the theatre exit no later than 15 minutes before the Palais Garnier closes to visitors.

Refunds for tickets purchased from a third party will be handled by that third party.

Any grievance must be made clear within 8 calendar days of the event that is the subject of the complaint and sent to the Paris Opera by email to (visitegarnier@operadeparis.fr), by telephone (+33 1 73 60 25 25) or by post (Service spectateurs et visiteurs - Opéra national de Paris - 8 rue Scribe -75 009 Paris). For all deadlines, the postmark will be regarded as proof.

In accordance with article R 616-1 of the French Consumer Code, Paris Opera clients have free recourse to a consumer mediation service if no solution is found, either on-line through the mediationconso-ame.com website, or by post to the address of the Médiation de la consommation AME: 197 boulevard Saint-Germain - 75007 Paris.

Visitors benefiting from special conditions of access, in application of agreements between the Paris Opera and a partner may under no circumstances invoke against the Paris Opera the failure of the said partner to fulfil its obligations. For all visitor ticketing not produced by the Paris Opera, please refer to the general terms and conditions of sale of the venue or producer.