These Terms and Conditions apply to Visitor Tickets and Multimedia Tablet Vouchers purchased directly from the Paris Opera. Tickets and Vouchers cannot be exchanged, returned or refunded (in particular in the event of loss or theft, inaccessibility or restricted access to any of the visiting areas).
The Paris Opera reserves the right to change prices at any time. However, these changes will not affect the price of orders that have already been paid for.
Reduced rates and free admission are subject to the presentation of valid proof of eligibility.
No changes (to the date, time slot, number of participants and/or price) and no refunds can be made once the order has been paid for, the order form has been sent or the booking has been confirmed on the ADAGE platform.
The visit may be cancelled, even at the last minute, if the Theatre's activities so require. In the event of cancellation on our part, a refund for the tickets will be offered.
INDIVIDUAL TICKETS
Individual Visitor Tickets and Multimedia Tablet Vouchers can be purchased:
- Online at operadeparis.fr;
- By telephone on +33 (0)8 92 89 90 90 (€0.35 incl. VAT/min from
a landline, excluding any costs charged by your operator);
- On the Paris Opera app;
- At the Palais Garnier ticket machines;
- At the Palais Garnier or the Opéra Bastille ticket
offices.
Tickets can be paid for by:
- Valid credit card (Carte Bleue, Visa,
Eurocard/Mastercard, American Express);
- Cheque in euros payable at a French bank, made out to the Opéra
national de Paris, at the ticket offices only;
- Cash in euros, at the ticket offices only.
- Paris Opera
gift vouchers, credit notes and credit balances.
In accordance with Articles L 121-17 and L 121-21-8 of the French Consumer Code, the right of withdrawal does not apply to the remote purchase of Visitor Tickets.
GROUP OR BULK TICKETS
These Terms and Conditions apply to:
- Company social and economic committees;
- Non-profit associations;
- Tour operators;
- Coach operators;
- Travel agencies;
- Schools and extracurricular establishments;
- Groups of friends;
- Approved
tour guides (guides-conférenciers – see definition below).
The purchaser sends the booking request to the Paris Opera by email tovisitegarnier@operadeparis.fr . Incomplete booking requests will not be processed by the Paris Opera, which will inform the purchaser.
Orders can be paid for by:
- Valid credit card (Carte Bleue, Visa,
Eurocard/Mastercard, American Express)
- Cheque in euros payable at a French bank, made out to
the Opéra national de Paris. The amount must be indicated. The Paris Opera
cannot be held liable for any damage resulting from the customer's failure
to include this information on the cheque.
- Bank transfer (request bank details from the Palais Garnier
Visitor Services Department – Services des visites). The file
number provided by the Visitor Services Department must be specified on
the transfer order.
- Purchase order or administrative mandate for public institutions
only. The sending a signed purchase order constitutes a commitment.
- Culture Pass (for educational establishments).
Upon receipt of payment, the Paris Opera will process the request within 21 days and notify the purchaser by email. No changes can be made after payment has been received.
If payment has not been received by the Paris Opera 15 days before the date of the visit, the order will be automatically cancelled.
No payment should be made before the Paris Opera has sent a quote.
The purchaser is requested to inform their customers of these General Terms and Conditions of Sale. In the event of failure to do so, the Paris Opera reserves the right to refuse any new orders.
1. Organised group tour
These Terms and Conditions apply to all groups accompanied by an approved tour guide (no minimum number of participants) and to groups without an approved tour guide of 10 people or more.
Bookings are mandatory and subject to availability. We recommend submitting requests at least 21 days before the tour.
Each group must pay a flat-rate ticket price, which will depend on the type of group and the number of participants.
A wireless group guiding system is mandatory for all speaking events (except for kindergarten and primary school groups and groups of fewer than 7 people).
2. Bulk tickets (20 tickets or more)
Tickets are available at a special rate and are valid for one year from the date of issue. They are for individual use only (maximum 7 people without speaking event).
3. Multimedia Tablet Vouchers
Vouchers are available at the standard price and are valid for one year from the date of issue.