The present terms of sale apply to individual or volume sales of admission tickets to visit the Palais Garnier (excluding guided tours) and vouchers for the multimedia guide service purchased from the Paris Opera. The Paris Opera reserves the right to modify or adapt the present terms and conditions of sale at any time. The terms and conditions which apply are the ones in effect on the day of purchase or on the day the booking request was received by the Paris Opera’s visitor service. The act of purchase implies the purchaser’s complete and irrevocable agreement to the present terms and conditions.
These conditions are applicable to all holders of a visitor’s admission ticket, regardless of how that ticket was obtained.
The Palais Garnier is open and accessible for visits*:
Opening hours are modified on days of afternoon performances:from 10 am to 1 pm (last admissions at 12:30 pm).
Closed January 1st, May 1st and days of morning performances or special events (the latest information can be found in the section Visit / The Palais Garnier / Opening times).
*These opening hours are subject to change: information is updated on the website and at the entrance to the ticket office.
Entrance to the Palais Garnier is possible only on presentation of:
Each ticket allows one entry. Wearing a mask is compulsory for all visitors from the age of 11. Lockers and cloakrooms are closed during the visit : scooters and other voluminous objects or luggages are not permitted. A ticket gives admission to the public areas including: the rotonde des abonnés, the bassin de la Pythie, the grand staircase, the grand foyer, the avant-foyer, the salon de la lune and the salon du soleil, the rotonde du glacier, its tapestries and the Opera’s Library-museum (Bibliothèque nationale de France). Access to the auditorium may be restricted or impossible for technical and/or artistic reasons. The visitor’s ticket also gives admission to the temporary exhibitions (complete details are available in the section Visit / Exhibitions). Inaccessibility or restricted access to one of the public areas are not grounds for reimbursement or exchange. Photographs or videos taken during the visit may not be used for commercial purposes, subject to prosecution. Ticket holders may not sell or distribute any product or article on the premises of the Palais Garnier. It is forbidden to consume food or drink inside the Palais Garnier.
In accordance with article 10 of Law 9573 of 21/01/1995 visitors may be filmed by a video surveillance system.
Organized groups comprised of a maximum of 20 participants per group may visit on condition that they respect the movement and flow of other visitors, and only after advance booking with the Paris Opera’s visitor service. If the visit is a guided one, it must be led by a licensed tour guide or a teacher with their students except when the Paris Opera expressly authorizes otherwise. The Paris Opera reserves the right to refuse admission to any group that fails to respect the visiting conditions outlined above.
These conditions apply to visitor admission tickets purchased directly from the Paris Opera. Tickets cannot be exchanged, returned or refunded (notably in the event of loss or theft or due to inaccessibility or restricted access to one of the public areas).
a. Conditions for purchasing individual tickets*
Access to the Palais Garnier can only be guaranteed to visitors who have pre-booked their tickets.
Individual visitor admission tickets may be purchased:
Vouchers for multimedia guide (valid for 1 year from the date of purchase) may be purchased:
*The purchasing terms and conditions may change. Please refer to the section Visit / The Palais Garnier / Conditions of booking for up to date information.
In accordance with articles L 121-17 and L 121-21-8 of the French Consumers’ Code, the right to retraction does not apply to the online purchase of visitor admission tickets.
b. Conditions for purchasing group and multiple tickets
These terms apply to:
Organized group visits
A reservation is required for all organized groups and must be made at least 21 days prior to the date of the planned visit.
All groups must pay a booking fee in addition to the price of their visitor’s admission tickets in accordance with the terms outlined below.
The booking fee includes the reservation of a time slot on a given day, the speaking fee, where applicable (one speaker per group), and the use of headsets for the entire group (when the visited is guided by a licensed tour guide or a teacher with their students).
The use of headsets is optional for school groups comprised of children under the age of 12.
Purchase of multiple tickets (minimum of 20 tickets)
Tickets are offered at a special rate and are valid for one year from the date of purchase. These tickets are intended solely for individual use.
Purchase of vouchers for multimedia guide
Vouchers are offered at the standard rate and are valid for one year from the date of purchase.
The purchaser must send a booking request to the Palais Garnier’s visitor service:
Opéra national de Paris – Service des visites – 8 rue Scribe – 75009 Paris
Incomplete booking requests will not be processed by the Paris Opera and the Paris Opera will notify the prospective purchaser to this effect. The purchaser must make the payment to the Paris Opera no later than 15 working days before the day of visit. Payments can only be processed after the orders have been confirmed by the Palais Garnier’s visitor service. The purchaser must inform its clients of the Paris Opera’s pricing policies and the conditions governing visits to the Palais Garnier. For further information, the Palais Garnier’s visitor service may be contacted at +33 (0)1 40 01 24 90 from Monday to Friday from 10 am to 1 pm.
The prices applicable are posted at the ticket counters and published online in the section Visit / The Palais Garnier / Prices. The Paris Opera reserves the right to change its prices at any time. In the event that prices do change, the prices applicable will be those in effect on the date that the order is received.
a. Single tickets
Visitor’s admission tickets
Reduced* rates are offered to:
Free admission is offered to:
Presentation of valid supporting documents
is required for the issue of free tickets or reduced-rate
Voucher for multimedia guide
Full price. Optional.
b. Group visits
Booking fee (required for all group visits)
Groups comprised of more than 7 adults (over the age of 25) pay full price.
Reduced rates are offered to:
School groups participating in an educational project with the École du Louvre or with the Young Audience department of the Paris Opera are exempt from paying the booking fee.
Visitor’s admission tickets
Reduced rates are offered to all organized groups.
Free admission is offered to:
Reduced rates are offered to young people aged 12-25 and their accompanying adults (a maximum of one accompanying adult for 9 children, additional accompanying adults pay full price).
Free admission is offered to:
The use of headsets is optional for chidren under 12s.
A special reduced rate applies. A minimum of 20 tickets per order is required. These tickets are valid for one year and are for individual use only (no more than 7 people, without speaking rights).
Full price. Optional.
a. Payment of individual tickets
b. Payment of visitor’s admission tickets and vouchers for multimedia guide ordered from the Palais Garnier’s visitor service
The amount must be clearly indicated. The Paris Opera cannot be held responsible for losses or damages resulting from the omission of this amount on the cheque by the client.
Upon receipt of payment, the Palais Garnier’s visitor service will process the request within a maximum of 21 days and inform the purchaser by e-mail. An order processed in this way cannot be modified: tickets are neither returned, reimbursed nor exchanged by the Paris Opera.
In exceptional circumstances, an unprocessed order may be modified. In such cases, the purchaser must address the new request by letter or e-mail to the Palais Garnier’s visitor service. No changes are possible after receipt of payment. If no payment is received by the Paris Opera after 15 days before the day of visit, the order will be automatically cancelled. In addition, the Paris Opera reserves the right to refuse all orders from a customer who has not respected the present terms and conditions.
Free tickets and reduced-rate tickets are issued subject to presentation of the relevant documentary proof.
a. Individual admission tickets and vouchers for multimedia guide
b. Admission tickets and vouchers for multimedia guide ordered from the Palais Garnier’s visitor service
Tickets paid less than one week before the date of the visit must be picked up from the Palais Garnier’s visitors’ ticket counter.
The purchaser or their representative is required to verify the number and condition of the tickets and to sign the document confirming reception of the tickets. The order must be withdrawn in its entirety.
Any change to a customer’s postal address must be reported by e-mail or letter to the visitor service. No refunds will be given on tickets that cannot be expedited due to a customer’s failure to notify a change of address. The Paris Opera cannot be held responsible for the loss, theft, or delay of tickets during their delivery. In the event purchased tickets have not been received three business days prior to the date of the visit, the customer should contact the Palais Garnier’s visits department.
a. Multimedia guide
The equipment may be collected on presentation of the voucher at the counter located just before the entrance to the visit and may be returned at the theatre exit.
Headsets may be collected on presentation of the reservation voucher at the counter located just before the entrance to the visit.
They may be returned at the theatre exit no later than 15 minutes prior to the closing of the Palais Garnier to visitors.
In the event that the Palais Garnier closes and the purchaser is not informed at least 10 days prior to the date of the planned visit when that date has been made known to the Paris Opera, and when the closure is due to the Paris Opera, excluding a force majeure which expressly includes requisition of the Palais Garnier by any other public authority for whatever reason, and in the event of a general strike, the face value of the ticket paid by the customer to the Paris Opera* will be refunded upon request to the customer, to the exclusion of any other damages or indemnification. A request for reimbursement must be made no later than three months after the date of the visit. All requests must be sent with the unused tickets and the purchaser’s relevant bank details (account information or Bank card / American Express / JCB card number with expiration date).
*Refunds of tickets purchased from a third party will be handled by the third party.
All claims must be made in writing and sent to the Paris Opera (within 8 days following the date of the visit) by registered mail with acknowledgement of receipt to the following address: Opéra national de Paris – Service des visites – 8 rue Scribe – 75009 Paris.
In cases where a deadline applies, the postmark will provide the proof-of-posting date.
The general terms of sale and the terms and conditions governing visits to the Palais Garnier are subject to change. Last update: Septembre 29th, 2020
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