MESSAGE TO SPECTATORS OF I CAPULETI E I MONTECCHI ON THURSDAY 29TH SEPTEMBER AT THE OPÉRA BASTILLE

As a result of a national and interprofessional strike followed by some of the Opera's staff, the performance of I Capuleti e i Montecchi scheduled on Thursday 29th September 2022 will be performed in a concert version, (soloist singers and chorus in stage costumes, unique set).

We wish to apologize to spectators of this performance.

In compensation for any inconvenience caused to those who attend this performance, the Paris Opera proposes a purchase voucher amounting to approximately 50% of the price indicated on the ticket, valid for two years, to use for tickets for the performance of your choice. This voucher will be available in your personal space on operadeparis.fr in the course of October.

For those not wishing to attend the performance, the Paris Opera proposes:

  • A ticket exchange* for another performance date of this opera, according to availability. Ticket exchange will be possible from Friday 30th September and until Saturday 8th October 2022:
    - at the box office of the Opéra Bastille, Monday through Friday from 2:30 pm to 6:30 pm;
    - by telephone on +33 1 73 60 23 23, Monday through Saturday from 9 am to 7 pm.
  • A refund:
    - purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded from Monday 10th October 2022 on the bank account used for the payment;
    - in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available in their personal space on operadeparis.fr. In order to be reimbursed, spectators must enter their bank details in their personal space or send them by email to REGIERP@operadeparis.fr (IBAN and BIC code or bank card number with expiry date) or by post below:
    Opéra national de Paris
    DESMA Régie d’Avances et de recettes
    SC Les Capulet et les Montaigu 29/09
    120 rue de Lyon
    75576 Paris Cedex 12

There will be no refunds of tickets at the box office on the day of the performance.
Further information by telephone at +331 73 60 23 23, Monday through Saturday from 9 am to 7 pm, or on operadeparis.fr.

SPECIFIC EXCEPTIONS

  • AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.

  • Spectators who have bought their tickets via an Agency (ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.

  • Members of a group (association, group of friends, etc...) should contact the group leader directly (exchange or refund).

  • In the case of a reimbursement request, works committee, association and group leaders should send bank details to the Services Groupes at the Opera, 8 rue Scribe, 75009 Paris (info on 01 40 01 80 54 from Monday to Friday from 10am to 1pm and from 2 pm to 5 pm or groupes@operadeparis.fr). If you wish to exchange your tickets, please contact the Services Groupes.

  • Spectators who have purchased their ticket via an agency (FNAC, ticket agencies) will be reimbursed directly by the agency.

  • Spectators invited by a Paris Opera partner should contact the partner directly.

* If the new tickets are more expensive than the original tickets the price difference will be charged to the customer.

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