Message to spectators of Cendrillon on Tuesday 7th November at the Opéra Bastille

Due to a nationwide strike affecting the cultural sector and involving some staff at the Paris Opera, the performance of the opera Cendrillon scheduled on Tuesday 7^th November 2023 at 7:30 pm at the Opéra Bastille is unfortunately cancelled.

We wish to apologize to spectators of this performance and to propose:

- A ticket exchange* for another show of the 23/24 season, according to availability. Ticket exchange will be possible from 8^th November to 15^thNovember 2023:

at the box office of the Opéra Bastille, Monday through Friday from 2:30 pm to 6:30 pm, or the Palais Garnier, Monday through Saturday from 10 am to 6:30 pm;
by telephone on +33 1 73 60 23 23, Monday through Saturday from 9 am to 7 pm.

- A refund:

purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded within three weeks from 16^thNovember on the bank account used for the payment;
in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available in their personal space on operadeparis.fr. In order to be reimbursed, spectators must enter their bank details in their personal space or send them by email to REGIERP@operadeparis.fr (IBAN and BIC code or bank card number with expiry date) or by post below:
Opéra national de Paris
DESMA Régie d’Avances et de recettes
SC Cendrillon 07/11
120 rue de Lyon
75576 Paris Cedex 12

There will be no refunds of tickets at the box office.

SPECIFIC EXCEPTIONS

AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
Spectators who have bought their tickets via an agency (ticketing agencies, Internet agencies, tour operator, FNAC…) are reimbursed directly by the agency.
In the case of a reimbursement request, works committee, association and group leaders should send bank details to the Service Groupes at the Opera, 8 rue Scribe, 75009 Paris (info on +33 1 40 01 80 54 from Monday to Friday from 10 am to 1 pm and from 2 pm to 5 pm except public holidays or groupes@operadeparis.fr).
Spectators who have bought their tickets via a Tick'nBox should contact Tick'nBox's customer service by email or by telephone at +33 9 70 25 22 42 (price of a local call) Monday through Friday from 9:30 am to 6 pm (except public holidays).
Spectators invited by a Paris Opera partner should contact the partner directly.