The general terms of sale herein apply to subscriptions, individual ticket purchases and programme vouchers for the 2016/2017 season purchased from the Paris Opera. The Paris Opera reserves the right to change the general terms of sale at any time. Gift vouchers, Pass’ Jeunes and other special offers are subject to specific terms of sale and usage. These may be consulted online (at operadeparis.fr) or obtained from the box offices of the Palais Garnier and the Opéra Bastille. The general terms of sale for groups are available from the "Service Groupes". Group orders for tickets (10 tickets or more per performance) and group subscription requests must be made by e-mail at: email@example.com.
Orders for individual
subscriptions (up to 9 tickets per performance) are processed within the limits
of seats available and, where applicable, within the limit of seats allocated
to a particular offer or subscription series. Orders for most subscriptions may
be placed from February 10, 2016 until December 31, 2016, (or until September
30, 2016 for young people’s
subscription and until December 31, 2016 for the Champ Libre and Champ Libre Dance subscriptions) subject to availability. All
subscription plans are available on the Opera’s website at operadeparis.fr, in
which case purchase is made online with immediate effect, (with the exception
of the “En Famille” family subscription plan). Most other subscription offers
may also be purchased by telephone on 01 73 60 26 26 (with the exception of the
“En Famille” family subscription plan). Most subscription plans may be ordered
by post with payment enclosed using the subscription form exclusively intended
to that effect (these forms are readily available in the subscription brochure
or on the website). Subscription orders must be
sent to: Service des Relations avec le public / Opéra national de Paris / 120
rue de Lyon / 75576 Paris Cedex 12. All
forms that are incomplete, incorrectly filled out, unsigned or sent without
payment will be rejected. For orders made by post, seats may be upgraded or
downgraded to the seat category immediately above or below if there are no more
seats available in the category initially requested by the customer, subject to
the customer’s prior agreement. For all payments by cheque, it is imperative
that the cheque be made payable to the "Opéra national de Paris" with
the amount clearly indicated. The Paris Opera will accept no responsibility for
damages resulting from the customer’s failure to include this information on
the cheque. Payments by credit card or direct debit will be adjusted
automatically. The reduced rates for certain subscriptions are specific to each
offer and limited to a particular allotment of seats for a selection of dates
and categories. In accordance with articles L 121-17 and L
121-21-8 of the French Consumers Code, cancellation rights do not apply to the
online purchase of theatre tickets or programme vouchers.
The Paris Opera reserves
the right to change the price of its productions at any time. However, any such
modification will not apply to orders that have already been paid for. Any
means of payment that is not provided for in the general terms of sale will be
refused by the Paris Opera.
Full payments may be made
by credit card (Eurocard / MasterCard, Visa, Carte Bleue, American Express,
JCB) and by cheque or postal order made payable to the “Opéra national de
Paris”. Foreign cheques in euros must be clearable in France. Staggered
payments must be made by direct debit (available to residents of mainland
France only) or by monthly postal order. A €10 handling charge will be added
per subscription (not including postage). All subscriptions must be processed
by June 30, 2016. The first payment must be made no later than July 10, 2016.
In the event that a customer’s banking details have changed, the relevant
standing order forms must reach the Paris Opera three weeks prior to the
The Paris Opera reserves the right to change or modify performances, and in particular, to provide a concert version when conditions do not allow for the presentation of the performance as originally planned. The Paris Opera also reserves the right to make substitutions to the cast. In the event that a performance is cancelled by the Paris Opera—except in the event of an act of God, which expressly includes the requisitioning of the Opera for whatever reason and by any public authority, and/or in the event of a general strike—the face value of the ticket paid by the customer to the Paris Opera will be refunded by the Paris Opera within one month following the performance date at the customer’s request on condition that such a request is made within three months of the date of the performance in question. Refunds will only be made on presentation of the complete unused ticket and the relevant banking details (R.I.B. for French banks) or bank card / American Express card / JCB number details (complete with the expiration date), excluding any other right to additional financial damages or compensation including travelling and accommodation expenses. Tickets will not be refunded if the performance has to be halted after it has passed its midway point.
Special-rate tickets are issued subject to providing the necessary documentation associated with that ticket. Tickets will be sent out by registered mail in France (at a cost of €7.50 per order) and by regular mail to addresses abroad (at a cost of €3.50 per order). Tickets may also be downloaded and printed free of charge by the purchaser from their personal page on the opera website at operadeparis.fr once payment has been processed. For subscriptions paid by direct debit, tickets will be mailed as payments are processed. Subscription tickets cannot be picked up at the box office. The Paris Opera must be informed of any changes to a customer’s physical address or e-mail address. Customers may update their personal information themselves on the Opera’s web site or they may do so by e-mail at firstname.lastname@example.org or in writing by regular mail to the following address: Service des Relations avec le public / Opéra national de Paris / 120 rue de Lyon / 75576 Paris cedex 12. In the event that a ticket cannot be expedited because of a customer’s failure to notify a change of address, none of the amount paid will be refunded. In the event that purchased tickets have not been received three business days prior to the date of the performance, the customer should contact the Paris Opera by telephoning 08 92 89 90 90 (€0.34 per minute, not including any independent carrier fees) or +33 1 71 25 24 23 from outside France, from Monday to Friday from 9 am to 6 pm and from 9 am to 1 pm on Saturdays (except public holidays). The Paris Opera cannot be held responsible for the loss, theft or delay of tickets during their delivery.
Duplicates: No duplicate paper tickets will be issued,
except with the specific agreement of the Paris Opera and only in the case of
tickets that have the customer’s name and number associated with them. In such
a case, the duplicate ticket will be made available for collection at the Paris
Opera in the theatre of the performance on the night of the performance in
question. In the event that the performance is cancelled under the conditions
set out in clause 3, requests for refunds for duplicate tickets will require
the express agreement of the Paris Opera and will only be processed by mail on
presentation of the relevant banking details (R.I.B. for French banks) or bank
card / American Express card / JCB number details (complete with the expiration
The first ticket presented
at the door of the theatre for a given seat at a given performance invalidates
any other that may be presented later. Tickets cannot be returned, exchanged,
or refunded, (notably in the event of loss or theft), nor resold (except via
the Paris Opera’s official online ticket exchange platform). Holders of tickets
obtained in the framework of one of the Paris Opera’s special offers are
prohibited under threat of legal action, from using those tickets for any
promotional or commercial ends. In particular, the sale, resale or exchange of
tickets is strictly forbidden except with the specific agreement of the Paris
Opera. Failure to respect this clause will result in legal action as provided
for under the French Penal Code (the law of June 27, 1919). As such, the Paris Opera reserves the right
to refuse access to its performances to any person or persons in possession of
a ticket obtained from any organization other than the Paris Opera or its duly
authorised third parties. Special-rate tickets (subscriptions and seats
reserved for younger audiences) are non-transferable. Failure to provide the
necessary documentation may result in the customer being refused admission to
Appropriate attire is
required. Only people holding a valid ticket will be allowed into the
auditorium. Each ticket is valid for one seat only. Ticket holders may not sell
or distribute any product or item on the Opera's premises. For security reasons
a screening process has been put in place prior to entry into the theatre. As
such, all ticket holders are asked to arrive 30 minutes prior to the beginning
of the performance. Luggage and travelling bags will no longer be accepted in
the cloakrooms of either theatre. The doors to the theatres will be closed 15
minutes prior to the beginning of the performance. Auditorium doors will be
closed as soon as the curtain is raised. Latecomers will be obliged to wait
until the end of the first scene or first act of the performance to be seated.
Photographing, filming, or recording all or part of a performance is strictly
prohibited. It is forbidden to consume food and/or drink in the auditorium.
Children under the age of three are not allowed in the theatres except for
performances specifically intended for them.
All claims must be made in writing and sent to the Paris Opera by registered letter with acknowledgement of receipt, to the following address: Service des Relations avec le public / Opéra national de Paris / 120 rue de Lyon–75576 Paris cedex 12. In cases where a deadline applies, the postmark will provide the proof-of-posting date. Customers enjoying special conditions of access to Paris Opera performances as a result of special agreements between the Paris Opera and a partner (theatre, museum, airline, etc.) may under no circumstances hold the Paris Opera responsible for any failure of the aforementioned partner to fulfil its obligations. In the case of productions which are not produced by the Paris Opera, the customer is advised to consult the general terms of sale of the producer in question at the performance venue of the production or at the producer’s main office.
Customers have the
possibility of buying one or more vouchers that may be exchanged for the
performance programme as indicated on the voucher. Vouchers can be purchased
individually either by telephone or online at operadeparis.fr at the same time
as seat bookings are made. Multiple vouchers corresponding to the subscription
purchased may be bought by mail or telephone. In the case of online sales, this
will be effective when the customer receives the confirmation e-mail. Vouchers
are issued in the same way as tickets (they can either be printed at home or
they can be sent by regular mail or registered letter with recorded delivery
according to the customer’s choice, or they may be picked up at the theatre on
the day of the performance). Vouchers are non-refundable.
In the case of loss or theft of a voucher, no duplicates will be issued. If need be, complaints should be addressed in writing to: the Opéra national de Paris – Direction des relations avec le public, 120 rue de Lyon, 75012 Paris.
The general terms of sale for the 2016/2017 season are
subject to change.
Date of the latest revision: December 14, 2015.