Terms of use

Individual

1. Ordering subscriptions and tickets

Subscriptions

Orders for individual subscriptions (up to 9 tickets per performance) are processed within the limits of seats available and, where applicable, within the limit of seats allocated to a particular offer or subscription series. Orders for most subscriptions may be placed from February 10, 2016 until May 31, 2016, (or September 30 2016 inclusive for Young people’s subscriptions and December 31 inclusive for Champ libre and Champ libre dance subscriptions) subject to availability. All subscription plans are available on the Opera’s website at operadeparis.fr, in which case purchase is made online with immediate effect, with the exception of the “En Famille” family subscription plan. Most other subscription offers may also be purchased by telephone on +33 1 73 60 26 26 with the exception of Champ libre et En famille subscriptions. Most subscription plans may be ordered by post with payment enclosed using the subscription form exclusively intended to that effect (these forms are readily available in the subscription brochure or on the website). All forms that are incomplete, incorrectly filled out, unsigned or sent without payment will be rejected. For orders made by post, seats may be upgraded or downgraded to the seat category immediately above or below if there are no more seats available in the category initially requested by the customer, subject to the customer’s prior agreement. For all payments by cheque, it is imperative that the cheque be made payable to the “Opéra national de Paris” with the amount clearly indicated. The Paris Opera will accept no responsibility for damages resulting from the customer’s failure to include this information on the cheque. Payments by credit card or direct debit will be adjusted automatically. Subscription orders must be sent to: Service des relations avec le public / Opéra national de Paris / 120 rue de Lyon / 75576 Paris Cedex 12. The reduced rates for certain subscriptions are specific to each offer and limited to a particular allotment of seats for a selection of dates and categories.

Individual tickets

In addition to the particular conditions governing subscriptions, tickets for performances may be purchased on or after the opening date for sales indicated in the sales calendar. Such purchases may be limited in terms of the number of seats per performance, per person, and/or per category at the discretion of the Paris Opera. Opening dates for sales may be changed without warning by the Paris Opera. The Paris Opera cannot guarantee the availability of all productions, all dates and all categories in all sales channels. Orders are processed by the Paris Opera following the subscription campaign and are subject to availability.

Bookings can be made:

• Online on the Paris Opera’s website at operadeparis. fr. Customers who do not receive confirmation or rejection of their order by e-mail within one day should contact the Paris Opera by e-mail at: resa.internet@operadeparis.fr.

• By telephone on 08 92 89 90 90 (€0.35 / min, not including any independent carrier fees) or from outside France on +33 1 71 25 24 23, Monday to Friday from 9 am to 6 pm and Saturdays from 9 am to 1 pm (excluding public holidays) with our sales staff.

• At the box offices of the Palais Garnier (corner of rue Scribe and rue Auber 75009 Paris) or the Opéra Bastille (ticket counter, 130 rue de Lyon 75012 Paris), from 11.30 am to 6.30 pm (excluding Sundays and public holidays) and one hour prior to the start of each performance.

Sales service during the hour preceding a performance is reserved in priority for tickets which are still available for the performance in question. Standing places (for performances in the main auditorium of the Opéra Bastille), may be purchased from vending machines located in the foyer of the Opéra Bastille as soon as doors open, 90 minutes before the performance. Seats in the 6th category at the Palais Garnier are sold exclusively at the box office on the same day of the performance. Upon reception of your tickets, please make sure they correspond to your order. 

2. Prices and payment

In accordance with articles L 121-17 and L 121-21-8 of the French Consumer Code, cancellation rights do not apply to the online purchase of tickets and programme vouchers. The Paris Opera reserves the right to change the categories of seats and the price of its productions at any time. However, any such modification will not apply to orders that have already been paid for. Any means of payment that is not provided for in the general terms of sale will be refused by the Paris Opera. 

Subscription payments

Depending on the subscription package in question, payments may be staggered or settled in full in accordance with the specific clauses set out in the subscription brochure. Full payments may be made by credit card (Eurocard / MasterCard, Visa, Carte Bleue, American Express, JCB) and by cheque or postal order made payable to the “Opéra national de Paris”. Foreign cheques in euros must be clearable in France. Staggered payments must be made by monthly direct debit (available to residents of mainland France only) or by monthly postal order. A €10 handling charge will be added per subscription (not including postage). All subscriptions must be processed by June 30, 2016. The first payment must be made no later than July 10, 2016. In the event that a customer’s banking details have changed, the relevant standing order forms must reach the Paris Opera three weeks prior to the payment-due date.

Paying for individual tickets

Tickets purchased at the box offices of the Paris Opera may be paid for: by bank card (Eurocard / MasterCard, Visa, Carte Bleue, American Express, JCB); by cheque or postal order made payable to the “Opéra national de Paris” upon presentation of proof of identity; by cash; or with gift certificates in accordance with the specific conditions governing their usage. Foreign cheques in euros must be clearable in France. For tickets purchased online, only payments by bank card (Eurocard / Master-Card, Visa, JCB, Carte Bleue, American Express) or gift certificates are accepted.

3. Modifications and cancellations

The Paris Opera reserves the right to change or modify performances, and in particular, to provide a concert version when conditions do not allow for the presentation of the performance as originally planned. The Paris Opera also reserves the right to make substitutions to the cast. In the event that a performance is cancelled by the Paris Opera— except in the event of an act of God, which expressly includes the requisitioning of the Opera for whatever reason and by any public authority, and/or in the event of a general strike—the face value of the ticket paid by the customer to the Paris Opera will be refunded by the Paris Opera within one month following the performance date at the customer’s request on condition that such a request is made within three months of the date of the performance in question. Refunds will only be made on presentation of the complete unused ticket and the relevant banking details (R.I.B. for French banks) or bank card / American Express card / JCB number details (complete with the expiration date), excluding any other right to additional financial damages or compensation. Tickets will not be refunded if the performance has to be halted after it has passed its midway point.

4. Obtaining your tickets

Special-rate tickets are issued subject to providing the necessary documentation associated with that ticket.

Individual tickets:

Tickets can be:

  • Printed by the purchaser from their personal page on the website once payment of their order has been confirmed, or upon request in the case of telephone sales;
  • Issued by the Paris Opera box offices when purchased at the box-office;
  • Issued on the day of the performance at the reception desk located at the entrance of each theatre;
  • Sent by post, if the customer so chooses, when ordered in physical form by Internet or telephone. Tickets sent out by regular mail will incur a processing fee of €3.50 per order. Tickets sent out by registered mail (France only) will incur a processing fee of €7.50 per order.

Subscriptions:

Tickets will be sent out no later than two weeks prior to the first performance by registered mail for a fee of €7.50 (available to customers in mainland France only), or by regular mail for a fee of €3.50. Tickets may also be downloaded and printed free of charge by the purchaser from their personal page on the opera website at operadeparis.fr once payment has been processed. For subscriptions paid by standing order, tickets will be mailed as payments are processed. Subscription tickets cannot be picked up at the box office. The Paris Opera must be informed of any changes to a customer’s physical address or e-mail address. Customers may update their personal information themselves on the Opera’s web site or they may do so by e-mail at mescoordonnees@operadeparis.fr or in writing by regular mail to the following address: Service des Relations avec le public / Opéra national de Paris / 120 rue de Lyon / 75576 Paris cedex 12.

Delivery tickets

In the event that a ticket cannot be expedited because of a customer’s failure to notify a change of address, none of the amount paid will be refunded. In the event that purchased tickets have not been received three business days prior to the date of the performance, the customer should contact the Paris Opera by telephoning 08 92 89 90 90 (€0.35 per minute, not including any independent carrier fees) or +33 1 71 25 24 23 from outside France, from Monday to Friday from 9 am to 6 pm and from 9 am to 1 pm on Saturdays (except public holidays). The Paris Opera cannot be held responsible for the loss, theft or delay of tickets during their delivery.

Duplicates: No duplicate paper tickets will be issued, except with the specific agreement of the Paris Opera and only in the case of tickets that have the customer’s name and number associated with them. In such a case, the duplicate ticket will be made available for collection at the Paris Opera in the theatre of the performance on the night of the performance in question. In the event that the performance is cancelled under the conditions set out in clause 3, requests for refunds for duplicate tickets will require the express agreement of the Paris Opera and will only be processed by mail on presentation of the relevant banking details (R.I.B. for French banks) or bank card / American Express card / JCB number details (complete with the expiration date). No duplicate tickets will be issued for tickets that were downloaded and printed by the customer. 

5. Tickets and conditions of use

The first ticket presented at the door of the theatre for a given seat at a given performance invalidates any other that may be presented later. Tickets cannot be returned, exchanged, or refunded, (notably in the event of loss or theft), nor resold (except via the Paris Opera’s official online ticket exchange platform). Holders of tickets obtained in the framework of one of the Paris Opera’s special offers are prohibited under threat of legal action, from using those tickets for any promotional or commercial ends. In particular, the sale, resale or exchange of tickets is strictly forbidden except with the specific agreement of the Paris

Opera. Failure to respect this clause will result in legal action as provided for under the French Penal Code (the law of June 27, 1919). As such, the Paris Opera reserves the right to refuse access to its performances to any person or persons in possession of a ticket obtained from any organisation other than the Paris Opera or its duly authorised third parties. Special-rate tickets (subscriptions and seats reserved for younger audiences) are non-transferable. Failure to provide the necessary documentation may result in the customer being refused admission to the theatre.

6. Conditions of admission into the theatres of the Opera national de Paris

Appropriate attire is required. Only people holding a valid ticket will be allowed into the auditorium.

Each ticket is valid for one seat only. Ticket holders may not sell or distribute any product or item on the Opera’s premises. Security screening is carried out at the entrance to each theatre. You are requested to arrive 30 minutes before the performance begins. Luggage and travel bags are no longer accepted at the cloakrooms. The theatre doors are closed 15 minutes after the performance begins. Auditorium doors are closed as soon as the curtain is raised. Latecomers will be obliged to wait until the end of the first scene or first act of the performance to be seated. Photography, filming, or recording all or part of a performance is strictly prohibited. It is forbidden to consume food and/or drink in the auditorium. Children under the age of three are not allowed in the theatres except for performances specifically intended for them.

7. Claims

All claims must be made in writing and sent to the Paris Opera by registered letter with acknowledgement of receipt, to the following address: Service des Relations avec le public / Opéra national de Paris / 120 rue de Lyon–75576 Paris cedex 12. In cases where a deadline applies, the postmark will provide the proof-of-posting date. Customers enjoying special conditions of access to Paris Opera performances as a result of special agreements between the Paris Opera and a partner (theatre, museum, airline, etc.) may under no circumstances hold the Paris Opera responsible for any failure of the aforementioned partner to fulfil its obligations. In the case of productions which are not produced by the Paris Opera, the customer is advised to consult the general terms of sale of the producer in question at the performance venue of the production or at the producer’s main office.

Use of exchangeable coupons for performance programmes hereafter referred to as “vouchers”: The sale and issue of programme vouchers

Customers have the possibility of buying one or more vouchers that may be exchanged for the performance programme as indicated on the voucher. Vouchers can be purchased individually either by telephone or online at operadeparis.fr at the same time as seat bookings are made. Multiple vouchers corresponding to the subscription purchased may be bought by mail or telephone. In the case of online sales, this will be effective when the customer receives the confirmation e-mail. Vouchers are issued in the same way as tickets (they can either be printed at home or they can be sent by regular mail or registered letter with recorded delivery according to the customer’s choice, or they may be picked up at the theatre on the day of the performance). Vouchers are non-refundable.

Picking up performance programmes

A voucher may only be exchanged for the performance programme specified on it. A voucher may be exchanged for one programme only. It must be presented to the programme sales staff on the day of the performance in question. Vouchers may be exchanged from the first performance of the production in question at the opera bookstore-boutiques in both theatres. Programmes are only available until the last performance of the production in question. Strikes or cancellations affecting the performance for any reason whatsoever will have no effect on the terms of use of the voucher. Vouchers cannot be exchanged or refunded under any circumstances.

Loss or theft

In the case of loss or theft of a voucher, no duplicates will be issued. If need be, complaints should be addressed in writing to: Opéra national de Paris – Direction des relations avec le public, 120 rue de Lyon, 75576 Paris cedex 12.

The general terms of sale for the 2016/2017 season are subject to change.
Date of the latest revision: June, 2016.

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