The general terms of sale herein apply to subscriptions for the 2015-2016 season purchased from the Opera. The Paris Opera reserves the right to change the general terms of sale at any time. Individual tickets, gift vouchers, the Pass’ Jeunes and other special offers are subject to specific terms of sale and usage. These terms may be accessed online (at operadeparis.fr) or obtained from the box offices of the Palais Garnier and the Opera Bastille. The general terms of sale for groups are available from the department concerned. Group orders for tickets and group subscription requests (10 tickets or more) must be made by e-mail at: firstname.lastname@example.org
Orders for individual subscriptions (up to a maximum of 9 tickets per performance) are processed within the limits of seats available and where applicable, within the limit of seats allocated to a particular offer or subscription package. Orders for most subscriptions may be placed from February 4, 2015 until May 25, 2015 (or until September 30, 2015 for youth subscriptions) according to availability. Applications for all subscription plans may be made and paid for online on the Paris Opera’s website, in which case purchase is immediate. Most subscriptions may be purchased by telephone on +33 1 73 60 26 26. Most subscriptions may be purchased by mail, accompanied by the relevant payment by using the subscription
form in the subscription brochure expressly intended to that effect. Order forms must be sent to: Service des Relations avec le public / Opéra national de Paris / 120 rue de Lyon / 75576 Paris cedex 12. All forms that are incomplete, incorrectly filled out, unsigned or sent without payment will be rejected. For orders received by mail, a given order for seats may be upgraded or downgraded to the seat category immediately above or below if there are no more seats available in the category initially requested by the customer, subject to the customer’s prior agreement. For all payments by cheque, it is imperative that the cheque in question be made payable to Opéra national de Paris and the amount clearly indicated. The Paris Opera will accept no responsibility for damages resulting from the customer’s failure to include such information on the cheque. Payments made by credit card or direct debit will be modified automatically. The reduced rates specified in the subscription offers are unique to each offer and are limited to a particular allotment of seats for a selection of dates and categories.
In accordance with articles L 121-17 and L 121-21-8 of the French Consumer Code, the right of withdrawal does not apply to the online purchase of theatre tickets or the online purchase of programme vouchers.
The Paris Opera reserves the right to change the price of its productions at any time. However, any such modification will not apply to orders that have already been paid for. All means of payment that are not provided for in the general terms of sale will be refused by the Paris Opera.
Depending on the subscription package in question, payments may be staggered or settled in full—in accordance with the specific clauses set out on the respective subscription forms. Full payments can be made by credit card: Eurocard/Mastercard, Visa, Carte Bleue, American Express, JCB, or by cheque or postal order made payable to Opéra national de Paris, or by direct debit. Foreign cheques in euros must be cleared in France. Staggered payments must be made by monthly direct debit (available to residents of mainland France only) or sent monthly by mail. A €10 handling charge will be added per subscription (not including postage). Subscriptions will not be processed after June 29 2015. The first payment must be made no later than July 3, 2015. In the event that a customer’s banking details change, the relevant standing order forms must reach the Paris Opera three weeks prior to the payment-due date.
The Paris Opera reserves the right to change or modify performances, and in particular, to provide a concert version when conditions do not allow for the presentation of the performance as originally planned. The Paris Opera reserves the right to make substitutions to the cast. In the event that a performance is cancelled by the Paris Opera, except in the event of an act of God—which expressly includes the requisitioning of the Opera for whatever reason and by any public authority, and/or in the event of a general strike—the face value of the ticket paid by the customer to Paris Opera will be refunded by the Paris Opera at the customer’s request no later than one month after the date of the performance in question on condition that such a request is made within three months of the date of the performance in question. Refunds will only be made on presentation of the complete unused ticket and the relevant banking details (R.I.B. for French banks) or bank card/American Express card/JCB number complete with the expiration date), excluding any other right to additional financial damages or compensation such as travelling or accommodation expenses. Tickets will not be refunded if the performance has to be halted after it has passed its midway point.
The issuing of special-rate tickets are subject to the customer’s ability to provide the necessary documentation associated with that ticket. Tickets will be sent out by registered mail to addresses in France (for a fee of €7.50) and by regular mail to addresses abroad (for a fee of €3.50). Tickets may also be downloaded and printed free of charge by the purchaser from their personal area on the Opera’s website at operadeparis.fr once payment has been processed. For subscriptions paid by standing order, tickets will be mailed as payments are processed. Subscription tickets cannot be picked up at the box office. The Paris Opera must be informed of any changes to a customer’s physical address or e-mail address. Customers may update their personal information themselves on the Opera’s web site or by e-mailing email@example.com or by regular mail to the following address: Service des Relations avec le public / Opera national de Paris / 120 rue de Lyon / 75576 Paris cedex 12.
No refunds will be given on tickets that cannot be expedited due to a customer’s failure to notify a change of address. In the event that purchased tickets have not been received three business days prior to the date of a performance, the customer should contact the Paris Opera on 08 92 89 90 90 (€0.34 per minute from a land line, not including any independent carrier fees) or +33 1 71 25 24 23 if calling from outside France, from Monday through Friday from 9 AM to 6 PM and from 9 AM to 1 PM on Saturdays (except public holidays). The Paris Opera cannot be held responsible for the loss, theft or delay of tickets during their delivery. Duplicates: no duplicate paper tickets will be issued, except with the specific agreement of the Paris Opera and only in the case of seats with a customer name and number associated with them. In the event that a duplicate ticket is issued, the duplicate ticket will be made available for collection at the Paris Opera in the theatre and on the night of the performance in question. In the event that the performance is cancelled under the conditions set out in clause 3, requests for refunds for duplicate tickets will require the express agreement of the Paris Opera and will only be processed by mail (with the relevant banking details or bank card/American Express/JCB number with expiration date attached).
The first ticket presented at the door of the theatre invalidates any other that may be presented later. Tickets cannot be returned, exchanged, resold or refunded, (notably in the event of loss or theft) except on the platform specifically created by the Paris Opera for that purpose. Holders of tickets obtained for a particular offer are forbidden, under threat of prosecution, from using those tickets for any promotional or commercial ends. In particular, the sale or exchange of tickets is strictly forbidden except with the specific agreement of the Paris Opera. Failure to respect this clause will result in legal action as provided for under the French Penal Code (the law of June 27, 1919). As such, the Paris Opera reserves the right to refuse access to its performances to any person or persons in possession of a ticket obtained from any organization other than the Paris Opera or a duly authorized third party. Special-rate tickets (subscriptions/cards) are non-transferable. Failure to provide the necessary documentation may result in the customer in question being refused admission to the theatre.
Appropriate attire is required. Only people holding a valid ticket will be allowed into the auditorium. Each ticket is valid for one seat only. Ticket holders may not sell or distribute any product or item on the Opera's premises. The doors to the auditorium are closed as soon as the curtain is raised. Latecomers will be obliged to wait until the end of the first scene or first act of the performance to be seated. Photographing, filming, or recording all or part of a performance is strictly prohibited. It is forbidden to consume food and/or drink in the auditorium. Children under the age of three are not allowed in the theatres except for performances specifically intended for them.
All claims must be made in writing and sent to the Paris Opera by registered letter with acknowledgement of receipt, to the following address: Service des Relations avec le public / Opéra national de Paris / 120 rue de Lyon–75576 Paris cedex 12. In cases where a deadline applies, the postmark will provide the proof-of-posting date. Customers enjoying special conditions of access Paris Opera performances as a result of special agreements between the Paris Opera and a partner (theatre, museum, airline, etc.) may under no circumstances hold the Paris Opera responsible for any failure of the aforementioned partner to fulfil its obligations. In the case of productions which are not produced by the Paris Opera, the producer’s general terms of sale should be checked at the performance venue or the producer’s main office.
Customers have the possibility of buying one or more vouchers that may be exchanged for the performance programme as indicated on the voucher. Vouchers can be purchased individually either by telephone or online at operadeparis.fr at the same time as seat bookings are made. Multiple vouchers corresponding to the subscription purchased may be purchased by mail, by telephone or online. In the case of Internet sales this will be effective on reception of the e-mail confirming that the sale has been processed successfully. Vouchers are issued in the same way as tickets (they can either be printed at home or sent by regular mail or registered letter with recorded delivery as per the customer’s choice, or picked up at the box office on the day of the performance). Vouchers are non-refundable.
The general terms of sale for the 2015/2016 season may be subject to change. Last update: January 2015.