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Message to spectators of the performance of La Traviata on Tuesday 24 September 2019 at 7:30 pm at the Palais Garnier

As a result of a national strike regarding the proposed reform of the pension system, the performance of La Traviata scheduled for Tuesday 24 September 2019 at 7:30 pm at the Palais Garnier is unfortunately cancelled.

The Paris Opera proposes either:

  • A ticket exchange1 for another production of the 2019-2020 season, according to availability2. Ticket exchange will be possible until 2 October 2019:

    - at the box office of the Opéra Bastille and the Palais Garnier, from Monday to Saturday, from 12 am to 6.30 pm at the Opéra Bastille and from 10 am to 6:30 pm at the Palais Garnier;


    - by telephone on + 33 1 73 60 23 23, from Monday to Saturday from 9:00 am to 7:00 pm.

     

  •  A refund:

    - the purchases paid with a credit card
    (online, by phone or by mail, excluding purchases made at the box office) will automatically be refunded on your bank account from Thursday 3 October 2019;
    - for the others: refund by post, within approximately one month, after reception of ticket(s), personal details and a Visa, MasterCard, American Express payment card number along with expiry date, or a French bank "RIB"(I.B.A.N with the code B.I.C).

These documents should be sent to us before 24 December 2019 at the address below:

Opéra national de Paris - Service spectateurs
SC LA TRAVIATA 24/09 - 120 rue de Lyon - 75576 Paris Cedex 12- FRANCE
Or by email at: REGIERP@operadeparis.fr


Special cases

  • AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
  • Spectators who have bought their tickets via an Agency (Ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
  • Members of work’s committees, associations, groups, should contact their representative directly, who must contact the "Service Groupes" (on +33 1 40 01 80 54 from Monday to Friday from 10:00 am to 1:00 pm and from 2:00 pm to 5:00 pm or groupes@operadeparis.fr). No refund will be completed without ticket(s).
  • Spectators invited by a Paris Opera partner should contact the partner directly.

Further information is available on + 33 1 73 60 23 23, from Monday to Saturday from 9:00 am to 7:00 pm, or on operadeparis.fr.

(1) except young rates.
(2) If the new tickets are more expensive than the original tickets the price difference will be charged to the customer.

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