Practical / Services
Advice / FAQ
When do seats go on sale?
For each production, an opening date for Internet sales is scheduled. This date can be found in the booking opening dates calendar which you can view on the website. On the opening day, seats go on sale from 9:00 am onwards.
If there are no places left for the performance that you wish to book, please return to the website later. Seats are regularly put back on sale.
You can also purchase tickets by telephone and at the box office on specific dates as indicated in the calendar.
I have booked seats 12 and 14, are they next to each other?
Yes. As in most theatres, all the even-numbered seats are placed on one side and the odd-numbered seats on the other. Thus seats 2-4-6-8-10 etc. are next to each other and in the same row as seats 1-3-5-7 etc. Only seats 1 and 2 located in the centre of the row are adjacent.
I have still not received the tickets that should have been sent to my home address and the performance date is getting close, what should I do?
Contact one of our representatives at email@example.com stating your name and address, the title of the production and the performance date that you have booked. If you know your Customer Identification number and your order number, this will make the search easier. Please entitle your message "TICKETS NOT RECEIVED ". If the tickets have been lost, we will provide you with duplicates on the night of the performance.
Can tickets that are to be collected at the theatre be picked up several days before the performance?
No. When your tickets are to be collected at the theatre, they will be available at the performance venue 45 minutes before the start of the event: at box office n° 2 of the Opera Bastille or at the main information desk of the Palais Garnier.
An error occurred after payment. I don't have my order number and I haven't received a confirmation e-mail. Has my booking been registered?
To find out, log-in to your personal space on the Opéra national de Paris website, and then click on "View purchase history". If you do not find the required information please contact firstname.lastname@example.org stating your name and address, the title of the production and the performance date that you have booked. If you know your Customer Identification number, this will make the search easier. Please entitle your message "ORDER TRACKING".
I have received an email notifying me that my payment has not been confirmed. Why is this? Should I book all over again?
There are several possible reasons for your payment not being confirmed: a momentary break in the link between the Opera website and the credit card transaction server, or between the credit card server and your bank, a mistake in the card number, the expiry date or the security code, monthly spending limit exceeded...
We are unable to indicate the precise reason.
The only thing that can be done to obtain places for the performance is to make a new booking.
After paying for my tickets, I realise that I have made a mistake with the date or the production. Can I exchange my tickets or obtain a refund?
No. As stipulated in our general sales conditions, once an order has been confirmed, tickets are neither exchanged nor refunded.
I have tickets for a performance that was cancelled. What should I do?
You will find all practical information related to reimbursements on our website. We offer a refund by bank transfer (for this you should send us your complete tickets and your bank account details) or by credit card. A cash refund is possible at the box offices of the performance venue, only on the same day as the cancelled performance.