Simon Chaput / OnP
General terms

General terms of sale - Individual Subscriptions

The general terms of sale herein apply to subscriptions, individual ticket purchases  and performance gift vouchers (a bon cadeau spectacle) for the 2013-2014 season purchased from the Opera. The Opéra national de Paris reserves the right to change the general terms of sale at any time. Gift vouchers, the Pass’ Convergences, the Pass’ Jeunes Opéra / Comédie-Française and other special offers are subject to specific terms of sale and usage that can either be accessed online (at operadeparis.fr) or obtained from the box offices of the Palais Garnier and the Opera Bastille.

The general terms of sale for groups are available from the department concerned. Group orders for tickets and group subscription requests (for 10 tickets or more) must be made by e-mail via: groupes@operadeparis.fr.

1 – ORDERING SUBSCRIPTIONS AND TICKETS

Subscriptions

Orders for individual subscriptions (up to 9 tickets per performance) are processed within the limits of seats available and where applicable, within the limit of seats allocated to a particular offer or subscription series. Orders may be placed from February 27, 2013 until June 28, 2013 (or until September 28, 2013 for youth subscriptions) according to availability. Certain offers may only be requested by mail, along with payment, exclusively using the subscription form intended to that effect. All forms that are incomplete, incorrectly filled out, unsigned or sent without payment will be rejected. For orders made by mail, a given order for seats may be upgraded or downgraded to the seat category immediately above or below if there are no more seats available in the category initially requested by the customer, subject to the customer’s prior agreement. For all payments by cheque, it is imperative that the cheque in question be made payable to the Opéra national de Paris and the amount clearly indicated. The Opéra national de Paris will accept no responsibility for damages resulting from the customer’s failure to include this information on the cheque. Payments made by credit card or direct debit will be modified automatically. The reduced rates specified in the subscription offers are unique to each offer and are limited to a particular allotment of seats for a selection of dates and categories. Order forms must be sent to:

Service des Relations avec le public
Opéra national de Paris
120 rue de Lyon
75576 Paris cedex 12
.

Certain subscription offers may be available on the Opera’s web site, in which case the purchase is made on line with immediate effect. Other subscription offers may only be purchased on the web site and/or via the telephone booking system.

2 – PRICE AND PAYMENT

The Opéra national de Paris reserves the right to change the price of its productions at any time. However, any such modification will not apply to orders that have already been paid for. All means of payment that are not provided for in the general terms of sale will be refused by the Opéra national de Paris.

Subscription payments

 Depending on the subscription package in question, payments may be staggered or settled in full (in accordance with the specific clauses set out in the subscription brochure. Full payments can be made by credit card: Eurocard/Mastercard, Visa, Carte Bleue, American Express, JCB, or by cheque or postal order made payable to the Opéra national de Paris, or by direct debit. Foreign cheques in euros must be cleared in France. Staggered payments must be made by monthly direct debit via a bank or post office account (available to residents of mainland France only) or sent monthly by mail. A €10 handling charge will be added per subscription (not including postage). All orders must be processed by June 28, 2013. The first payment must be made no later than June 21, 2013. In the event that a customer’s banking details have changed, the relevant standing order forms must reach the Opéra national de Paris three weeks prior to the payment due date.

3 – MODIFICATIONS AND CANCELLATIONS

The Opéra national de Paris reserves the right to change or modify a performance, and in particular, to provide a concert version when conditions do not allow for the presentation of the performance as originally planned. The Opéra national de Paris reserves the right to make substitutions to the cast. In the event that a performance is cancelled by the Opéra national de Paris, except in the event of an act of God—which expressly includes the requisitioning of the Opera for whatever reason and by any public authority, and/or in the event of a general strike—the face value of the ticket will be refunded by the Opéra national de Paris at the customer’s request on condition that such a request is made within three months of the date of the performance in question. Refunds will only be made on presentation of the complete unused ticket and the relevant banking details (R.I.B. for French banks) or bank card number complete with expiration date), excluding any other right to additional financial damages or compensation such as travelling or accommodation expenses. Tickets will not be refunded if the performance has to be halted after it has passed its midway point.

4 – DELIVERY OF TICKETS

The delivery of special-rate tickets is dependent on the customer’s ability to provide the necessary documentation associated with that ticket.

Subscriptions

Tickets for subscriptions that may be purchased by Internet can be printed by the customer once payment of the online order has been approved. Tickets will be sent out by registered mail (for a fee of €7.50 and to addresses in mainland France only) or by regular mail (for a fee of €3). Tickets may also be downloaded and printed free of charge by the purchaser from their personal page on the opera website at operadeparis.fr. For subscriptions paid by standing order, tickets will be mailed  as the final payments are processed. Subscription tickets cannot be picked up at the box office. The opera must be informed of  any changes to a customer’s physical address or e-mail address. Customers may update their personal information themselves on the Opera’s web site or they may do so by e-mailing to: mescoordonnees@operadeparis.fr or by writing by regular mail to the following address:

Service des Relations avec le public
Opéra national de Paris
120 rue de Lyon
75576 Paris cedex 12.

The first ticket presented at the door of the theatre invalidates any other that may be presented later.

In the event that a ticket cannot be expedited because of a customer’s failure to notify a change of address, none of the amount paid will be refunded. In the event that purchased tickets have not been received three business days prior to the date of the performance, the customer should contact the Opéra national de Paris by  telephoning 08 92 89 90 90 (€0.34 per minute, not including any independent carrier fees) or +33 1 71 25 24 23 if calling from outside France, from Monday through Friday from 9 AM to 6 PM and from 9 AM to 1 PM on Saturdays (except public holidays). 

The Opéra national de Paris cannot be held responsible for the loss, theft or delay of tickets during their delivery.

Duplicates: no duplicate paper tickets will be issued, except with the specific agreement of the Opéra national de Paris and only in the case of seats with a customer name and number associated with them. In the event that a duplicate ticket is issued, the duplicate ticket will be made available for collection at the Opéra national de Paris on the night of the performance in question. In the event that the performance is cancelled under the conditions set out in clause 3 and only with the express agreement of the Opéra national de Paris, refunds for duplicate tickets will only be processed by mail (with the relevant bank details or bank card number with expiration date attached).

5 – TICKETS AND CONDITIONS OF USE

Tickets cannot be returned, exchanged, resold or refunded, notably in the event of loss or theft. Holders of tickets obtained for a particular offer may not use those tickets for any promotional or commercial purposes. In particular, the sale or exchange of tickets is strictly forbidden except with the specific agreement of the Opéra National de Paris. Failure to respect this clause will result in legal action as provided for under the French Penal Code (the law of June 27, 1919).
As such, the Opéra National de Paris reserves the right to refuse access to its performances to any person or persons in possession of a ticket obtained from any organization other than the Opéra National de Paris or duly authorized third parties. Special-rate tickets (subscriptions/cards) are non-transferable. Failure to provide the necessary documentation may result in the customer in question being refused admission to the theatre.

6 – CONDITIONS OF ADMISSION INTO THE THEATRES OF
THE OPÉRA NATIONAL DE PARIS 

Appropriate attire is required. Only those people holding a valid ticket will be allowed in the auditorium. Each ticket is valid for one seat only. Ticket holders may not sell or distribute any product or item on the Opera's premises. Auditorium doors are closed as soon as the curtain is raised. Latecomers will be obliged to wait until the end of the first scene or first act of the performance to be seated. Photography, filming, or recording of all or part of a performance is strictly prohibited. It is forbidden to consume food and/or drink in the auditorium. Children under the age of three are not allowed in the theatres except for performances specifically intended for them.

7 – CLAIMS

All claims must be made in writing and sent to the Opéra National de Paris by registered letter with acknowledgement of receipt, to the following address:

Service des Relations avec le public
Opéra national de Paris
120 rue de Lyon
75576 Paris cedex 12.

In the case of a time-limit, the postmark will provide the proof-of-posting date. Customers enjoying special conditions of access to Opéra National de Paris performances as a result of special agreements between the Opéra National de Paris and a partner (theatre, museum, airline, etc.) may under no circumstances hold the Opéra National de Paris responsible for any failure of the aforementioned partner to fulfil obligations. In the case of productions which are not produced by the Opéra National de Paris, general terms of sale should be checked at the performance venue or the producer’s main office.

8 - USE OF EXCHANGEABLE COUPONS FOR PERFORMANCE PROGRAMMES, HEREAFTER REFERRED TO AS “VOUCHERS”

Sale and issue of vouchers

Customers have the possibility of buying one or more vouchers that may be exchanged for the performance programme as indicated on the voucher. Vouchers can be purchased individually either by telephone or online at operadeparis.fr at the same time as seat bookings are made. Multiple vouchers corresponding to the subscription purchased may be bought by mail or telephone. In the case of Internet sales this will be effective when the customer receives the confirmation e-mail. Vouchers are issued in the same way as tickets (they can either be printed at home or they can be sent by normal mail or registered letter with recorded delivery according to the customer’s choice or they may be picked up at the box office on the day of the performance). Vouchers are non-refundable.

Loss ⁄Theft

In the case of loss or theft of a voucher, no duplicates will be issued. If need be, complaints should be addressed in writing to the Opéra national de Paris – Direction Commerciale et du Développement, 120 rue de Lyon, 75012 Paris.

Picking up programme vouchers

A voucher may only be exchanged for the performance programme specified on it. A voucher may be exchanged for one programme only. A programme voucher must be presented to the programme sales staff on the day of the performance in question. Vouchers may be exchanged from the first performance of the production in question at the opera bookstall inside the theatre. Programmes are only available until the last performance of the production in question. Strikes or cancellations affecting the performance for any reason whatsoever will have no effect on the terms of use of the voucher. Vouchers cannot be exchanged or refunded under any circumstances.

The general terms of sale for the 2013-2014 season are subject to change.
Date of the latest revision: 5 January, 2013.