General terms of sale for group tickets / practical information
The general terms of sale outlined below apply to ticket sales for groups (10 seats or more) for the 2011-2012 season.
The Paris Opera reserves the right to change the general terms of sale at any time.
1. FIELD OF APPLICATION
Group subscriptions are intended for employee organizations, associations, groups of friends and educational groups. Subscriptions for the 2011-2012 season may be ordered for a minimum of 10 seats, as of March 21, 2011 by the person acting as group representative/proxy. Orders will be processed on a first-come, first-served basis from March 21 through May 24, 2011 subject to availability. The Parcours Opéra and Danse subscriptions will have priority.
2. ORDERING GROUP SUBSCRIPTIONS
Group subscriptions may be ordered as follows :
• By internet (Parcours danse and Champ libre subscriptions only) ) by logging onto our web site (www.operadeparis.fr) (see the enclosed guide);
• By fax, e-mail or regular mail the specific form provided only. Order forms must be sent to: Opéra national de Paris- service groupes – 8 rue Scribe – 75009 Paris or they may be faxed to 01 40 01 25 40 (+33 1 40 01 25 40 if dialling from outside France).
Orders accepted by the Paris Opera will be specifically confirmed by the Opera within three weeks.
Only written confirmation from the group orders service and giving a summary of the requested order (performance, price category, number of seats, individual price and total amount) guarantees the group representative that the order has been accepted and confirmed. Once such confirmation has been received recipients are recommended to verify the contents of the order. Any complaints pertaining to an order should be made immediately by telephone (01 40 01 80 54) and confirmed in writing to the Service Groupes of the Paris Opera.
If the group representative who placed the order has given prior agreement, seats may be allocated in a seat category immediately above or below the category initially requested, should no seats be available in the category initially requested.
3. TICKET PRICES AND TERMS OF PAYMENT
All prices are quoted in euros per seat and include VAT. The Paris Opera reserves the right to change the price of tickets at any time. However, any such change will not apply to orders already confirmed by the Paris Opera.
Subscriptions must be paid for in full in one single payment in euros by May 23, 2011 at the latest:
• By bank card (Mastercard, Visa, American Express, JCB)
• By cheque or postal order made out to Opéra National de Paris. All cheques must be drawn on a French bank
Any other form of payment not specified in the present general terms of sale will not be accepted by the Paris Opera.
If payment is not received by the due date indicated on the confirmation notice, the reserved seats will be put back on sale.
Once payment has been received the order is considered to be confirmed and cannot be exchanged, cancelled or modified.
If your subscription comprises of 4 performances or more, you may split your payment (in euros only) into two or three instalments. All split payments will be subject to a €10 surcharge per subscription plan to cover processing costs which will be added to the first instalment. Subscriptions comprised of less than 4 performances must be paid for in full. Subscriptions comprised of 4 performances may be paid for in two instalments, and those comprised of 5 performances or more may be paid for in three instalments. All split payments will be payable monthly by direct debit. The first instalment will be debited on the 10th of the month following the date that the order was processed. The remaining instalments will be debited according to the payment schedule that will be sent to you.
In the event that you wish to make split payments, please include the following with your order:
> Authorization for direct debit
> Relevant banking details (the account to be debited must be based in France)
> A stamped envelope bearing the name and address of the bank from which the direct debit will be made. We cannot process direct debits on accounts with banks located outside of France. No direct debits will be processed after November 10, 2011.
4. CHANGES TO AND CANCELLATIONS OF PERFORMANCES
The Paris Opera reserves the right to modify its productions and in particular to propose a concert version when conditions do not allow for the presentation of the performance as originally planned. The Paris Opera reserves the right to make changes to the cast.
Tickets will not be refunded if the performance has to be halted after its midway point. In the event that a performance has to be cancelled by the Paris Opera, except in the event of an act of God -- which expressly includes the requisition of the Opera for any reason by any State authority and/or in the event of a general strike, the sums paid by the customer will be refunded by the Opera upon request from the group representative within a maximum of three months following the date of the performance in question and upon presentation of the complete ticket and bank details (RIB or Visa card number with expiration date and the last three figures on the back of the card) excluding any additional financial damages or compensation.
Casts are not guaranteed.
5. DELIVERY OF TICKETS
Tickets will be sent out in a single mailing for single payments, and in two or three mailings for split payments. In the event that a direct debit payment is rejected, the Paris Opera will defer sending the tickets until the following month, when the direct debit request will be re-presented to the bank. After full or partial payment has been received, subscription tickets will be sent to the group representative by July 15th at the latest. No tickets may be collected directly from the Paris Opera without its prior agreement. Tickets will be sent by registered mail, the customer will be billed a processing fee of €10 per mailing. Tickets may be sent by regular mail at the customer's request. The Paris Opera cannot be held responsible for any loss, theft or delay of tickets that may arise during delivery. All complaints concerning tickets should be made by telephone (01 40 01 80 54) and confirmed in writing to the Paris Opera upon reception of tickets.
Any change of postal or e-mail address or change of the group representative after an order has been made must be notified immediately by mail to the following address: Palais Garnier, service collectivités -8 rue Scribe-75009 Paris. No refunds will be made by the Paris Opera in the event that tickets could not be delivered due to failure to signal a change of address or representative as stated in the previous conditions.
No duplicate tickets will be issued except with the specific agreement of the Paris Opera and they will be limited to numbered seats only. If such agreement is given, the duplicate tickets will be available for collection at the Paris Opera on the evening of the performance. In the event that the performance is cancelled, under the conditions stated in article 4, duplicate tickets, after specific authorisation from the Paris Opera, will be reimbursed by mail only (on condition that the relevant bank details are attached).
6. TICKETS AND CONDITIONS OF USE
Tickets cannot be returned, exchanged, resold, or refunded, notably in the event of loss or theft (the law of 27.06.1919 pertaining to the trafficking of theatre tickets). As such, the Paris Opera reserves the right to refuse access to any person in possession of a ticket obtained from an organization other than the Paris Opera or a third party mandated by Opera.
Any holder of a ticket obtained within the current offer is forbidden to use that ticket for any promotional or commercial purposes. Failure to respect this clause will result in legal action
7. CONDITIONS OF ADMISSION TO
TO THE PARIS OPERA'S AUDITORIUMS
Each ticket is valid for one seat only. Ticket holders are strictly forbidden from selling or distributing any item on the Opera's premises.
The doors to the auditorium are closed as soon as the curtain is raised. Late-comers will be required to wait until the end of the first scene or the first act to be seated.
Photographing, filming, or recording any part of a performance is forbidden. They are also forbidden in any other part of the theatre. The consumption of food or drink is strictly forbidden in the auditoriums. Children under the age of three are not allowed in the auditorium except for performances specifically intended for them.
To read the complete general terms of sale for groups, please go to the "groups" section of the Paris Opera's website or telephone us on 01 40 01 80 54 (from 10 PM to 1 PM and from 2 PM to 4 PM Monday to Friday except Wednesday and Wednesday's until 1 PM).
All claims must be made in writing and sent to the Opéra National de Paris by registered letter with acknowledgement of receipt, to the following address: Service des Relations avec le public / Opéra national de Paris / 120, rue de Lyon – 75576 Paris cedex 12. In the case of a time-limit, the postmark will provide the proof-of-posting date. Customers enjoying special conditions of access to Opéra National de Paris performances as a result of special agreements between the Opéra National de Paris and a partner (theatre, museum, airlines, etc.) may under no circumstances hold the Opéra National de Paris responsible for any failure of the aforementioned partner to fulfil obligations. In the case of productions which are not produced by the Opéra National de Paris, general terms of sale should be checked at the performance venue or the producer's main office.
Date de dernière modification : 14 mars 2011