For Individuals

The general terms of sale herein apply to subscriptions and individual ticket purchases for performances as well as the purchase of programme vouchers for the 2011-2012 season purchased from the Opera. The Opéra national de Paris reserves the right to change the general terms of sale at any time. The billet cadeau, Pass’ Convergences, Pass’ Jeunes Opéra / Comédie-Française, Carte Privilèges, subscriptions and special offers are subject to specific terms of sale and usage that can either be viewed on line (at operadeparis.fr) or obtained at the box offices of the Palais Garnier and the Opera Bastille.

The general terms of sale for groups are available from the department concerned. Group orders for tickets and group subscription requests(for 10 tickets or more), must be made by e-mail via: groupes_à_operadeparis.fr.

1 - Ordering subscriptions and tickets

Subscriptions

Orders for individual subscriptions (up to 9 tickets per performance) are processed within the limits of seats available and, where applicable, within the limit of seats allocated to a particular offer or subscription series. Orders may be placed from March 10, 2011 through June 30, 2011 (or through September 30, 2011 for youth subscriptions) according to availability. Certain offers may only be requested by mail, along with payment, exclusively using the subscription form intended to that effect. All forms that are incomplete, incorrectly filled out, unsigned or sent without payment will be rejected. For orders made by mail a given order of seats may be upgraded or downgraded to the seat category immediately above or below if there are no more seats available in the category initially requested by the customer, subject to the customer’s prior agreement. In such a case, and to better meet requests, the Opéra national de Paris suggests that customers who have opted to pay by cheque do not include the amount due on the cheque. However, customers are strongly advised to make their cheques payable to the Opéra national de Paris. The Opéra national de Paris will accept no responsibility for damages resulting from the customer’s failure to include this information on the cheque. Payments made by credit card or direct debit will be modified automatically. The reduced rates specified in the subscription offers are unique to each offer: Grands Mélomanes, Grand Répertoire, Parcours Danse, Dimanches en matinée, Week-ends, etc and are limited to a particular allotment of seats for a selection of dates and categories. Order forms must be sent to:

Service des Relations avec le public
Opéra national de Paris
120, rue de Lyon
75576 Paris cedex 12
France

Individual tickets

Apart from the special conditions covering subscriptions, tickets can be ordered as of the specific opening date of sales for each production as indicated in the season brochure and according to the chosen sales channel. The Opéra national de Paris may restrict the number of tickets per production or per performance, per person or per category. The opening dates of sales may be changed by the Opéra national de Paris without prior notice. The Opéra national de Paris does not guarantee ticket availability for all productions, seat categories and dates via all sales channels. Orders are processed by the Opéra national de Paris and are subject to availability. Tickets may be booked:

> By Internet at operadeparis.fr
If customers have not received e-mail notification within 24 hours confirming or invalidating their order they should contact the Opéra national de Paris by e-mail at  resa.internet@operadeparis.fr

> By telephone at 08 92 89 90 90 (€0.34 per minute), (or from outside France on +33 1 71 25 24 23) from Monday through Friday from 9 AM to 6 PM and from 9 AM to 1 PM on Saturdays (except public holidays) from our customer service agents.

> At the Opéra national de Paris box offices:
From the Palais Garnier (at the corner of rue Scribe and rue Auber, 75009 Paris) and from the Opéra Bastille (Box office, 130 rue de Lyon, 75012 Paris) except Sundays and public holidays. The hour preceding a performance is exclusively reserved for the sale of tickets for that particular performance within the limit of seats available. “Standing places” (for performances in the main auditorium of the Opéra Bastille) may be purchased from vending machines located in the lobby of the Opéra Bastille prior to the performance concerned as soon as the doors to the Opéra Bastille open.

2 - Prices and payment

The Opéra national de Paris reserves the right to change the price of its productions at any time. However, any such modification will not apply to orders that have already been paid for. All means of payment that are not provided for in the general terms of sale will be refused by the Opéra national de Paris.

Subscription payments

Payments may be staggered or settled in full (in accordance with the specific clauses set out in the subscription brochure). Full payments can be made by credit card: Eurocard/Mastercard, Visa, Carte Bleue, American Express, JCB, or by cheque or postal order made payable to the Opéra national de Paris. Foreign cheques in euros must be cleared in France. Staggered payments must be made by monthly direct debit via a bank or post office account. A €10 handling charge will be added per subscription (not including postage). Orders must be processed by June 20, 2011. The first payment must be made by July 8, 2011. In the event that a customer’s banking details have changed, the relevant standing order forms must reach the Opéra national de Paris three weeks prior to the payment due date.

Individual ticket payments

Payments for orders for one or several tickets must be made in full by credit card (Eurocard/Mastercard, Visa, Carte Bleue, American Express, JCB), by cheque or postal order made payable to the Opéra national de Paris. Cash purchases can only be made for orders placed at the Opera’s box offices or with a gift certificate according to the specific conditions applicable to that certificate. Foreign cheques in euros must be cleared in France. Tickets ordered by Internet can only be paid for by credit card (Eurocard/Mastercard, Visa, JCB, Carte Bleue or American Express). The “Carte Jeune Essonne” is only accepted at the box offices. The “Tick’Art” payment option is only accepted at the box offices on the evening of the performance for either dance or concert performances in both of the main auditoriums of the Opéra Bastille and the Palais Garnier.

3 - Modifications and cancellations

The Opéra national de Paris reserves the right to change or modify a performance, and in particular, to provide a concert version when conditions do not allow for the presentation of the performance as originally planned. The Opéra national de Paris reserves the right to make substitutions to the cast. In the event that a performance is cancelled by the Opéra national de Paris, except in the event of an act of God -which expressly includes the requisitioning of the Opera for whatever reason and by any public authority, and/or in the event of a general strike, the face value of the ticket will be refunded by the Opéra national de Paris at the customer’s request on condition that such a request is made within three months of the date of the performance in question. Refunds will only be made on presentation of the complete ticket and the relevant banking details (R.I.B. for French banks) or bank card number complete with expiry date), excluding any other right to additional financial damages or compensation. Tickets will not be refunded if the performance has to be halted after it has passed its midway point.

 

 

4 - Delivery of tickets

The delivery of special rate tickets is dependent on the customer’s ability to provide the necessary documentation associated with that ticket.

Individual tickets

Tickets can be:
> printed by the customer once payment of an on-line order has been approved;
> picked up at the box offices of the Opéra national de Paris when purchased at the box office;
> picked up on the day of the performance at either the box offices or the information desk,
> sent by mail when ordered by telephone or via Internet.

Tickets sent by regular mail will be subject to a €3 surcharge per order to cover processing fees. From Ferbruary 1st 2012, tickets sent by registered mail will be billed an additional €7.50 per order (processing fees included).

 

Subscriptions

Tickets for subscriptions that may be purchased by Internet can be printed by the customer once payment of the on-line order has been approved.
Tickets corresponding to subscription requests will be sent out by registered mail (for a fee of €6.50) prior to the date of the first performance in question at the latest. For subscriptions paid by standing order, tickets will be mailed out as the final payments are processed. Subscription tickets cannot be picked up at the box office.
The opera must be alerted to any changes to a customer’s physical address or e-mail address. Customers may update their personal information themselves on the Opera’s web site, or they may do so by e-mail by writing to: mescoordonnees_à_operadeparis.fr  or by regular mail by writing to the following address:

 

Service des Relations avec le public
Opéra national de Paris
120, rue de Lyon
75576 Paris cedex 12
France

The first ticket presented at the door of the theatre invalidates any other that may be presented later. In the event that a ticket can not be expedited because of a customer’s failure to notify a change of address, none of the amount paid will be refunded.

In the event that purchased tickets have not been received three days prior to the date of the performance, the customer should contact the Opéra national de Paris by  telephoning 08 92 89 90 90 (€0.34 per minute) from Monday through Friday from 9 AM to 6 PM and from 9 AM to 1 PM on Saturdays (except public holidays).

The Opéra national de Paris cannot be held responsible for the loss, theft or delay of tickets during their delivery.

 

Duplicates: no duplicate tickets will be issued, except with the specific agreement of the Opéra national de Paris and only in the case of seats with a customer name and number associated with them. In the event that a duplicate ticket is issued, the duplicate ticket will be made available for collection at the Opéra national de Paris on the night of the performance in question. In the event that the performance is cancelled under the conditions set out in clause 4, and only with the express agreement of the Opéra national de Paris, refunds for duplicate tickets will only be processed by mail (with the relevant bank details or bank card number with expiration date attached). No duplicate tickets will be issued for tickets printed by customers at home.

 

5 - Tickets and conditions of use

Tickets cannot be returned, exchanged, resold or refunded, notably in the event of loss or theft. Holders of tickets obtained for a particular offer may not use those tickets for any promotional or commercial purposes. In particular, the sale or exchange of tickets is strictly forbidden except with the specific agreement of the Opéra National de Paris. Failure to respect this clause will result in legal action as provided for under the French Penal Code (the law of 27 June 1919). As such, the Opéra National de Paris reserves the right to refuse access to its performances to any person or persons in possession of a ticket obtained from any organization other than the Opéra National de Paris or duly authorized third parties. Special rate tickets (subscriptions/cards) are non-transferable. Failure to provide the necessary documentation may result in the customer in question being refused admission to the theatre.

6- Conditions of admission into the theatres
of the Opéra national de Paris.

Each ticket is valid for one seat only. Ticket holders may not sell or distribute any product or item on the Opera's premises. Auditorium doors are closed as soon as the curtain is raised. Latecomers will be obliged to wait until the end of the first scene or first act of the performance to be seated. Photography, filming, or recording of all or part of a performance and in any part of the theatre is strictly prohibited. It is forbidden to consume food and/or drink in the auditorium. Children under the age of three are not allowed in the theatres except for performances specifically intended for them.

7 - Claims

All claims must be made in writing and sent to the Opéra National de Paris by registered letter with acknowledgement of receipt, to the following address:
Service des Relations avec le public
Opéra national de Paris
120, rue de Lyon
75576 Paris cedex 12
France

 

In the case of a time-limit, the postmark will provide the proof-of-posting date. Customers enjoying special conditions of access to Opéra National de Paris performances as a result of special agreements between the Opéra National de Paris and a partner (theatre, museum, airlines, etc.) may under no circumstances hold the Opéra National de Paris responsible for any failure of the aforementioned partner to fulfil obligations. In the case of productions which are not produced by the Opéra National de Paris, general terms of sale should be checked at the performance venue or the producer’s main office.

Use of exchangeable coupons for performance
programmes hereafter referred to as “vouchers”

Sale and issue of vouchers

Customers have the possibility of buying one or more vouchers that may be exchanged for the performance programme as indicated on the voucher. Vouchers can be purchased individually either by telephone or on line at operadeparis.fr at the same time as seat bookings are made. Multiple vouchers corresponding to the subscription purchased may be bought by mail or telephone. In the case of Internet sales this will be effective when the customer receives the confirmation e-mail. Vouchers are issued in the same way as tickets (they can either be printed at home, or they can be sent by normal mail or registered letter with recorded delivery according to the customer’s choice), or they may be picked up at the box office on the day of the performance). Vouchers are non-refundable.

 

Picking up programme vouchers

A voucher may only be exchanged for the performance programme specified on it. A voucher may be exchanged for one programme only. A “programme voucher” must be presented to the programme sales staff in question on the day of the performance in question. Vouchers may be exchanged from the first performance of the production in question at the opera bookstall inside the theatre. Programmes are only available until the last performance of the production in question.
Strikes or cancellations affecting the performance for any reason whatsoever will have no effect on the terms of use of the voucher. Vouchers cannot be exchanged or refunded under any circumstances.

Loss or theft

In the case of loss or theft of a voucher, no duplicates will be issued. If need be, complaints should be addressed in writing to the Opéra national de Paris - Direction Commerciale et du Développement, 120 rue de Lyon, 75012 Paris.

General sales conditions - 2011/2012 season, subject to modification. Last update 29 August 2011.